Global Complaint Vigilance Quality & Compliance Specialist

Global Complaint Vigilance Quality & Compliance Specialist

Cosa facciamo

A Kenvue, ci rendiamo conto dello straordinario potere della cura quotidiana. Costruiti su oltre un secolo di tradizione e radicati nella scienza, siamo la casa di marchi iconici, tra cui NEUTROGENA®, AVEENO,® TYLENOL,® LISTERINE,® JOHNSON'S® e BAND-AID® che già conosci e ami. La scienza è la nostra passione; la cura è il nostro talento.

Chi siamo

Il nostro team globale è composto da ~ 22.000 persone brillanti con una cultura del posto di lavoro in cui ogni voce conta e ogni contributo è apprezzato. Siamo appassionati di intuizioni, innovazione e impegno a fornire i migliori prodotti ai nostri clienti. Con competenza ed empatia, essere un Kenvuer significa avere il potere di avere un impatto su milioni di persone ogni giorno. Mettiamo le persone al primo posto, ci prendiamo cura di noi, ci guadagniamo la fiducia della scienza e risolviamo con coraggio - e abbiamo brillanti opportunità che ti aspettano! Unisciti a noi per plasmare il nostro futuro e il tuo. Per ulteriori informazioni, fare clic su here.

Role riporta a:

Senior Manager, Quality & Compliance

Ubicazione:

Asia Pacific, Philippines, Metro Manila, Taguig

Luogo di lavoro:

Ibrido

Cosa farai

The Global Complaint Vigilance (GCV) Quality & Compliance Specialist leads Global Complaint Vigilance (GCV) project management and audit tracking, and trend analysis. It serves as a key contributor to GCV

Quality Systems and functions as a Super User for QMS platforms including Veeva, and EtQ. Additionally, this role supports Quality & Compliance

(Q&C) oversight of GCV and Global Consumer Care (GCC) business and operational initiatives, issue management, documentation, and audits. The

position ensures that GCC and GCV operations align with Kenvue policies, internal processes, systems, procedures, and all applicable regulatory and

health authority requirements.

Responsibilities:

GCV Project Management Leadership

· Leads GCV project management activities and oversees project execution.

· Manages GCV projects in Smartsheet, ensuring accurate timelines, deliverables, and team alignment.

· Conducts monthly meetings with Project Leads to review status, discuss risks and roadblocks, and drive issue resolution.

Audit Tracking, Trending & Inspection Support

· Documents audit and inspection information in the Audit & Inspections application.

· Prepares and facilitates the quarterly Audit & Inspections Review meeting with the GCV Leadership Team.

· Supports GCC and GCV participation in regulatory inspections and Global Regulatory Compliance (GRC) audits, ensuring timely follow up and

remediation of related observations.

· Supports implementation of the GCC and GCV Internal Audit Program.

· Prepares GCV and GCC global metrics and trends for audits.

Quality Systems Representation

· Leads GCV representation in global quality systems–related forums, including Training Process Owners and QMS transformation projects.

· Serves as Super User for Quality Systems applications including Veeva and EtQ Symphony.

· Manages EtQ user access for GCC and GCV teams including EtQ quarterly clean-up and annual user recertification.

· Acts as Training administrator, overseeing curricula and user group management for GCC and GCV Q&C.

· Participates in Quality Systems Community of Practice (COP) and the EtQ Super User Network (SUN) Forum.

· Supports GCC Q&C KPI preparation.

Documentation & Quality Governance Support

· Supports global and regional document pre-review process for GCC and GCV.

· Supports GCC related quality documentation, including document uploads and review approvals.

· Supports issue management, documentation, and audit readiness activities for GCV and GCC.

Cross Functional Collaboration

· Builds strong partnerships with GCC, GCV, Safety and Pharmacovigilance and Quality Systems teams.

· Participates in cross functional projects and initiatives as assigned.

Qualifications:

• College/ University Degree
• Minimum of 5-8 years relevant experience in a regulated industry is required.
• Previous experience in complaint vigilance, medical safety or similar environment is preferred.
• Previous auditing and/or corporate or regulatory inspection support experience is required. Global exposure and experience are an asset

What’s In It For You

• Competitive Benefit Package
• Paid Company Holidays, Paid Vacation, Volunteer Time, Summer Fridays & More!
• Learning & Development Opportunities
• Flexible Work Arrangement
• Employee Resource Groups 

Kenvue is proud to be an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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