Lead Reporting & Analytics Analyst

Lead Reporting & Analytics Analyst

Cosa facciamo

A Kenvue, ci rendiamo conto dello straordinario potere della cura quotidiana. Costruiti su oltre un secolo di tradizione e radicati nella scienza, siamo la casa di marchi iconici, tra cui NEUTROGENA®, AVEENO,® TYLENOL,® LISTERINE,® JOHNSON'S® e BAND-AID® che già conosci e ami. La scienza è la nostra passione; la cura è il nostro talento.

Chi siamo

Il nostro team globale è composto da ~ 22.000 persone brillanti con una cultura del posto di lavoro in cui ogni voce conta e ogni contributo è apprezzato. Siamo appassionati di intuizioni, innovazione e impegno a fornire i migliori prodotti ai nostri clienti. Con competenza ed empatia, essere un Kenvuer significa avere il potere di avere un impatto su milioni di persone ogni giorno. Mettiamo le persone al primo posto, ci prendiamo cura di noi, ci guadagniamo la fiducia della scienza e risolviamo con coraggio - e abbiamo brillanti opportunità che ti aspettano! Unisciti a noi per plasmare il nostro futuro e il tuo. Per ulteriori informazioni, fare clic su here.

Role riporta a:

ASSOC DIR GLOBAL TECH&BUSINESS SOLUTION

Ubicazione:

Asia Pacific, Philippines, National Capital, Paranaque

Luogo di lavoro:

Ibrido

Cosa farai

Key Responsibilities

The key responsibilities include:

• Capture reporting & analytics requirements from users ensuring appropriate prioritization.
• Prioritize reporting & analytics workload on a day-to-day basis, ensuring requested reports and dashboards are generated timely and with quality.
• Design, build and execute reports and dashboards.
• Develop and own report templates and solve template issues.
• Collaborate with Kenvue IT to resolve reporting & analytics application, system integration and automation issues.
• Develop, automate and maintain SMART forms, reports and dashboards.
• Author and own procedures and work instructions governing GCC Reporting & Analytics.
• Own and contribute to GCC Reporting & Analytics-related incidences, investigations and corrective actions / preventative actions.
• Maintain workflow dashboard metrics, ensuring the GCC reporting & analytics group is adequately staffed.
• Enforce alignment of transactional master data to promote report standardization and consistency.
   

Qualifications

The qualifications include:

• BA/BS in business or technology required.
• Minimum 5 - 8 years’ experience in senior roles, leading reporting & analytics developers required.
• 5 years’ experience in Visual Basics and Python programming required.
• 5 years’ experience in database administration (Oracle, SQL Server and/or MySQL) required.
• Solid understanding of data management systems or contact management systems required.
• Experience in Generative AI required.
• Experience supporting contact centers operations a plus.
• Strong customer service orientation, creative and positive problem solver required.
• Strong analytical skills with the ability to pinpoint problems in data records based on analysis required.
• Strong leadership skills to direct individuals in the context of project related activities required.
• Excellent written and verbal communication skills required.
• Demonstrated critical thinking skills required.
   

Kenvue is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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