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Manager Complaint Vigilance

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Job ID:
2607045543W
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Manager Complaint Vigilance

Cosa facciamo

A Kenvue, ci rendiamo conto dello straordinario potere della cura quotidiana. Costruiti su oltre un secolo di tradizione e radicati nella scienza, siamo la casa di marchi iconici, tra cui NEUTROGENA®, AVEENO,® TYLENOL,® LISTERINE,® JOHNSON'S® e BAND-AID® che già conosci e ami. La scienza è la nostra passione; la cura è il nostro talento.

Chi siamo

Il nostro team globale è composto da ~ 22.000 persone brillanti con una cultura del posto di lavoro in cui ogni voce conta e ogni contributo è apprezzato. Siamo appassionati di intuizioni, innovazione e impegno a fornire i migliori prodotti ai nostri clienti. Con competenza ed empatia, essere un Kenvuer significa avere il potere di avere un impatto su milioni di persone ogni giorno. Mettiamo le persone al primo posto, ci prendiamo cura di noi, ci guadagniamo la fiducia della scienza e risolviamo con coraggio - e abbiamo brillanti opportunità che ti aspettano! Unisciti a noi per plasmare il nostro futuro e il tuo. Per ulteriori informazioni, fare clic su here.

Role riporta a:

Director Global Complaint Vigilance

Ubicazione:

Europe/Middle East/Africa, Czechia, Prague, Prague

Luogo di lavoro:

Ibrido

Cosa farai

The Manager, Complaint Vigilance is responsible for the execution and oversight of complaint vigilance and supporting day-to-day activities for complaint management for the EMEA region and globally (as needed) including but not limited to:

Key Responsibilities

  • Develop and implement strategies for managing complaints and vigilance activities in alignment with regulatory requirements

  • Lead a team to investigate and resolve product quality complaints effectively and efficiently

  • Analyze complaint data to identify trends and areas for improvement in product quality and customer satisfaction

  • Develop and implement strategies to improve complaint handling processes

  • Collaborate with cross-functional teams to ensure timely and appropriate responses to complaints

  • Provide guidance and training to staff on complaint handling procedures and best practices

  • Lead and oversee the development of innovative strategies to enhance the existing complaint processing system

  • Implement advanced systems for analyzing and predicting trends in product quality complaints

  • Collaborate with regulatory authorities, quality control systems, and external auditors to ensure compliance and best practices

  • Direct the resolution of complaints for all products, while ensuring adherence to regulatory standards

Required Qualifications

  • Minimum 8 years of experience in complaint management or related field

  • 2-3 years of leadership experience

  • Bachelor’s Degree in Science/Engineering or a related discipline

  • Strong knowledge of regulatory requirements related to complaint handling and vigilance

  • Excellent communication and interpersonal skills to effectively interact with stakeholders

  • Proven leadership abilities to manage a team and drive results in a fast-paced environment

  • Expertise in product quality complaint management systems is a must

  • Proven track record of leading cross-functional teams and driving business growth

  • Strong analytical skills to interpret complex business data and make informed decisions

  • Ability to influence decision-making at executive levels both internally and externally

  • Demonstrated leadership in navigating through ambiguity, conflict, and complexity

  • Language Requirement: Local and English (effectively writing & speaking)

WHAT IS IN FOR YOU

Employee Benefits:

  • Competitive Benefit Package

  • Paid Company Holidays, Paid Vacation, Volunteer Time & More!

  • Home Office possibilities and working from anywhere (up to 30 days/year) 

  • Pension Insurance

  • Learning & Development Opportunities

  • Meal vouchers, Pluxee benefit cafeteria, Company products with discount

  • Public transportation allowance

  • Employee Resource Groups

Office Facilities:

  • Nice area with restaurants with metro station 300 m from office

  • Modern office with coffee and fruit, focus rooms

Health and Wellness Benefits:

  • On-site gym and massages

  • Global wellbeing reimbursement, long term illness contribution, Accident, Life, and disability insurance

  • Multisport card

  • Parental leave and early returning parents program

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