Senior Customer Development Analyst (1 of 3)

Senior Customer Development Analyst

Cosa facciamo

A Kenvue, ci rendiamo conto dello straordinario potere della cura quotidiana. Costruiti su oltre un secolo di tradizione e radicati nella scienza, siamo la casa di marchi iconici, tra cui NEUTROGENA®, AVEENO,® TYLENOL,® LISTERINE,® JOHNSON'S® e BAND-AID® che già conosci e ami. La scienza è la nostra passione; la cura è il nostro talento.

Chi siamo

Il nostro team globale è composto da ~ 22.000 persone brillanti con una cultura del posto di lavoro in cui ogni voce conta e ogni contributo è apprezzato. Siamo appassionati di intuizioni, innovazione e impegno a fornire i migliori prodotti ai nostri clienti. Con competenza ed empatia, essere un Kenvuer significa avere il potere di avere un impatto su milioni di persone ogni giorno. Mettiamo le persone al primo posto, ci prendiamo cura di noi, ci guadagniamo la fiducia della scienza e risolviamo con coraggio - e abbiamo brillanti opportunità che ti aspettano! Unisciti a noi per plasmare il nostro futuro e il tuo. Per ulteriori informazioni, fare clic su here.

Role riporta a:

Sr Mngr Category Insights and Analytics

Posizione:

North America, United States, Illinois, Buffalo Grove

Luogo di lavoro:

Ibrido

Cosa farai

Sr. Customer Development Analyst

This position reports into Senior Category Insights Manager and is based at  NA-US-Illinois-Chicago,  NA-US-Illinois-Buffalo Grove .

The Senior Customer Development Analyst is a meaningful role that allows us to improve our partnership with our retailers by providing category solutions and insights that drive profitable Omni category growth. In this role, a successful candidate will partner with a specific customer team in the development and execution of category reviews, merchandising plans, provide insights through the collection of relevant market trends and shopper research. You will have the opportunity to work on beloved brands such as Neutrogena®, Aveeno®, Tylenol®, Zyrtec®, and Band-Aid®:

Key Responsibilities

• Develop and implement customer development strategies to drive business growth and increase market share
• Analyze customer data and market trends to identify opportunities for revenue growth and customer acquisition
• Collaborate with cross-functional teams to develop innovative solutions to meet customer needs and enhance customer experience
• Uncover business opportunities through deep-dive analytics, independently discerning trends and providing insights-based recommendations. Data sources include: retailer loyalty data, syndicated data (Nielsen/IRI), marketplace, numerator, eCommerce data sources and HH Panel Assessments
• Conduct in-depth analysis of sales data and customer feedback to identify areas for improvement and drive business performance
• Collaborate with Customer Development Managers to evolve promotional plans, evaluate the impact of pricing and track competitive marketplace activity to unlock internal and external growth opportunities.
• Prepare and present regular and ad hoc reports to support sales and marketing management decisions
• Track and analyze sales force performance metrics to provide insights on sales force effectiveness
• Troubleshoot inquiries about sales data and provide actionable information to improve sales results
• Develop and conduct training on data applications and tools to enhance sales performance
• Provide SKU optimization recommendations by providing shopper, category, brand and/or customer insights to support strategies and recommendations for customers
• Supports new product launches by developing fact-based category stories that differentiate J&J products from competitive offerings. Executes specific steps of the new product launch strategy, such as developing fact books, UPC codes, or artwork
• Continuously evaluate and implement new technologies to enhance sales analytical support
• Mentors/coaches junior members of the team

What we are looking for

Required Qualifications

• 4-6 years of experience in customer development, market analysis, or related field
• 2+ years prior experience in customer sales, merchandising, analytics or in a consumer products environment required
• University/Bachelors Degree or Equivalent in Business, Marketing, or related field
• 2-4 years of proven working experience in sales and marketing analytics
• Ability to summarize and influence decisions through data
• Ability to assess marketplace and various consumer retail business models
• Strong digital literacy, including MS Office Suite applications, database information sources, and web applications required. 
• Experience with retailer loyalty card data and/or shopper panel data preferred. 
• Microsoft Power PBI, Nielsen Panel, Numerator, & Space management (JDA) experience preferred. 
• eCommerce and omnichannel experience preferred. 
• Fundamental knowledge of statistical methods preferred. 
• Must be able to work Onsite in Buffalo Grove, IL or Chicago, IL office at least 2 days a week is required.  
• This role requires up to 10% domestic travel.

Desired Qualifications

• Strong analytical skills with the ability to interpret data and make strategic recommendations
• Excellent communication and presentation skills to effectively communicate insights and recommendations to stakeholders
• Proven track record of driving business growth and increasing market share through innovative customer development strategies
• eCommerce and omnichannel experience preferred
• Space management and CRM experience preferred
• Working knowledge of the following data tools: Discover (Nielsen), Unify (Circana), Numerator Insights shopper panel and Promo Intel

#LI-SR1

Cosa c'è per te

$86,700.00 - $122,400.00

Questo tiene conto di una serie di fattori tra cui il luogo di lavoro, le competenze del candidato, l'esperienza, il livello di istruzione e altri fattori legati al lavoro.

Kenvue è orgogliosa di essere un datore di lavoro per le pari opportunità. Tutti i candidati qualificati saranno presi in considerazione per l'impiego in base al merito, indipendentemente da razza, colore, religione, sesso, orientamento sessuale, identità di genere, età, origine nazionale o stato di veterano protetto e non saranno discriminati sulla base della disabilità.