Senior Manager, Customer Strategy

Senior Manager, Customer Strategy

Cosa facciamo

A Kenvue, ci rendiamo conto dello straordinario potere della cura quotidiana. Costruiti su oltre un secolo di tradizione e radicati nella scienza, siamo la casa di marchi iconici, tra cui NEUTROGENA®, AVEENO,® TYLENOL,® LISTERINE,® JOHNSON'S® e BAND-AID® che già conosci e ami. La scienza è la nostra passione; la cura è il nostro talento.

Chi siamo

Il nostro team globale è composto da ~ 22.000 persone brillanti con una cultura del posto di lavoro in cui ogni voce conta e ogni contributo è apprezzato. Siamo appassionati di intuizioni, innovazione e impegno a fornire i migliori prodotti ai nostri clienti. Con competenza ed empatia, essere un Kenvuer significa avere il potere di avere un impatto su milioni di persone ogni giorno. Mettiamo le persone al primo posto, ci prendiamo cura di noi, ci guadagniamo la fiducia della scienza e risolviamo con coraggio - e abbiamo brillanti opportunità che ti aspettano! Unisciti a noi per plasmare il nostro futuro e il tuo. Per ulteriori informazioni, fare clic su here.

Role riporta a:

Director Cust Strat OGX Rogaine Incub

Posizione:

North America, United States, New Jersey, Summit

Luogo di lavoro:

Ibrido

Cosa farai

The Senior Manager, Customer Strategy – Incubator will lead the development and execution of customer-centric strategies to deliver profitable omni-channel growth across a dynamic portfolio of emerging brands. This role sits at the intersection of customer, category, and brand strategy, translating enterprise priorities and performance insights into actionable customer plans and execution.

This leader will act as a strategic connector across Customer Development, Brand, Finance, Demand Planning, and eCommerce teams, ensuring alignment from strategy through execution while accelerating growth for incubator brands.

Key Responsibilities

Customer Strategy & Business Leadership

• Lead end-to-end development of customer strategies and joint business plans (JBP) across key retailers and channels

• Identify and activate growth levers (distribution, pricing, promotion, assortment, and shelving) to close gaps vs. plan

• Translate brand/category strategies into customer-specific activation plans that drive incremental growth

• Own customer-facing narratives including line reviews, top-to-tops, and business updates

Incubator Growth Acceleration

• Drive scaled growth for emerging/early-stage brands by building repeatable customer playbooks

• Identify whitespace opportunities, test-and-learn pilots, and new route-to-market strategies

• Balance speed vs. rigor in decision making to support agile incubation models

Data-Driven Insights & Storytelling

• Leverage syndicated data (IRI/Nielsen), panel data, and eCommerce analytics to inform strategy

• Translate complex data into clear, persuasive recommendations to influence senior leaders and customers

• Monitor performance, diagnose gaps, and adjust plans to optimize results

Cross-Functional Leadership

• Serve as the central integrator across Brand, Finance, Demand Planning, Supply, and Category teams

• Ensure alignment between IBP, customer plans, and execution

• Influence without authority to drive outcomes across matrixed teams

Team Leadership & Talent Development

• Manage and coach direct reports (A4 level), driving capability building and performance

• Foster a culture of ownership, agility, and continuous improvement

• Develop talent pipelines and succession plans within Customer Strategy

Financial & Operational Ownership

• Manage forecasting inputs, trade investment recommendations, and budget alignment

• Evaluate ROI of customer investments and optimize resource allocation

• Ensure execution against timelines, deliverables, and financial targets

What we are looking for

Required Qualifications

• A minimum of a Bachelor’s degree required

• 8+ years of experience in customer strategy, sales strategy, category/insights, or related roles

• Proven ability to lead customer-facing strategy and execution across major retailers

• Strong analytical capabilities with experience using syndicated and shopper data

• Demonstrated experience leading and developing teams

• Strong communication and influencing skills across senior stakeholders

Preferred Qualifications

• Experience in CPG, Health, Beauty, or Incubator/Emerging brand environments

• Expertise in omnichannel and eCommerce strategy (Amazon, omnichannel retail)

• Experience working in high-growth or ambiguous environments

• Strong financial acumen (forecasting, trade optimization, P&L understanding)

• Experience translating insights into customer-facing storytelling and sell-in strategies

#LI-AP1

Cosa c'è per te

$153,850.00 - $217,200.00

Questo tiene conto di una serie di fattori tra cui il luogo di lavoro, le competenze del candidato, l'esperienza, il livello di istruzione e altri fattori legati al lavoro.

Kenvue è orgogliosa di essere un datore di lavoro per le pari opportunità. Tutti i candidati qualificati saranno presi in considerazione per l'impiego in base al merito, indipendentemente da razza, colore, religione, sesso, orientamento sessuale, identità di genere, età, origine nazionale o stato di veterano protetto e non saranno discriminati sulla base della disabilità.