ServiceNow Admin (Now assist)

ServiceNow Admin (Now assist)

Cosa facciamo

A Kenvue, ci rendiamo conto dello straordinario potere della cura quotidiana. Costruiti su oltre un secolo di tradizione e radicati nella scienza, siamo la casa di marchi iconici, tra cui NEUTROGENA®, AVEENO,® TYLENOL,® LISTERINE,® JOHNSON'S® e BAND-AID® che già conosci e ami. La scienza è la nostra passione; la cura è il nostro talento.

Chi siamo

Il nostro team globale è composto da ~ 22.000 persone brillanti con una cultura del posto di lavoro in cui ogni voce conta e ogni contributo è apprezzato. Siamo appassionati di intuizioni, innovazione e impegno a fornire i migliori prodotti ai nostri clienti. Con competenza ed empatia, essere un Kenvuer significa avere il potere di avere un impatto su milioni di persone ogni giorno. Mettiamo le persone al primo posto, ci prendiamo cura di noi, ci guadagniamo la fiducia della scienza e risolviamo con coraggio - e abbiamo brillanti opportunità che ti aspettano! Unisciti a noi per plasmare il nostro futuro e il tuo. Per ulteriori informazioni, fare clic su here.

Role riporta a:

Enterprise Applications Lead

Ubicazione:

Asia Pacific, India, Karnataka, Bangalore

Luogo di lavoro:

Completamente in loco

Cosa farai

Key Responsibilities

- Define and maintain the ServiceNow platform architecture and roadmap aligned with enterprise IT strategy.

- Lead the design and implementation of scalable ServiceNow solutions across multiple modules.

- Provide technical leadership and architectural guidance to development and platform teams.

- Ensure adherence to ServiceNow best practices, platform standards, and governance frameworks.

- Architect integrations between ServiceNow and enterprise systems using APIs, middleware, and integration frameworks.

- Review and approve solution designs, customizations, and platform enhancements.

- Collaborate with business stakeholders to translate functional requirements into technical architecture.

- Lead platform upgrades, performance optimization, and platform health initiatives.

- Drive adoption of ServiceNow Now Assist capabilities to enable AI-powered productivity across the platform.

- Design and implement Generative AI use cases including incident summarization, knowledge article generation, case summarization, and agent assistance.

- Enable Now Assist integration with Virtual Agent, Knowledge Management, ITSM workflows, and case management.

- Evaluate and recommend new ServiceNow platform features, AI capabilities, and modules.

- Establish development standards, documentation practices, and architectural design patterns.

- Support major ServiceNow implementations, migrations, and enterprise transformation initiatives.

Required Qualifications

- Bachelor’s degree in Computer Science, Information Systems, or related field.

- 8+ years of IT experience, with 5+ years in ServiceNow architecture or senior platform development roles.

- Deep expertise in ServiceNow platform architecture and development.

- Strong experience with:

- ServiceNow scripting (JavaScript, Glide APIs)

- Flow Designer and workflow automation

- IntegrationHub and REST/SOAP integrations

- CMDB architecture and ServiceNow data model

- Experience implementing ServiceNow Now Assist features and AI-enabled workflows.

- Strong understanding of ITSM processes and ITIL framework.

Preferred Qualifications

- Experience with multiple ServiceNow modules such as:

- ITSM

- ITBM / SPM

- HRSD

- CSM

- Hands-on experience implementing Now Assist for ITSM, Virtual Agent, and Knowledge Management.

- ServiceNow Certified System Administrator (CSA).

- ServiceNow Certified Application Developer (CAD).

- ServiceNow Certified Technical Architect (CTA) preferred.

- Experience working with AI-driven automation, digital workflow transformation, or enterprise platform strategy.

Key Competencies

- Strong architecture and solution design skills

- Experience implementing AI capabilities within ServiceNow platforms

- Strategic thinking and platform governance

- Excellent stakeholder communication

- Ability to lead platform engineering teams and influence enterprise architecture decisions

- Strong analytical and problem-solving skills

Se sei un individuo con disabilità, controlla il nostro "Pagina di assistenza per disabili per informazioni su come richiedere un alloggio.