Kenvueは現在、以下求人を募集しております。
COMPLAINT VIGILANCE ANALYST I私たちがしていること
私たちKenvueは、日々のケアが持つ驚くべき力を信じています。100年以上の伝統と科学に根ざし、Neutrogena®, Aveeno®, Tylenol®, Listerine®, Johnson’s® and BAND-AID®など、皆様が既にご存じでご愛用いただいているアイコニックなブランドを提供しています。科学は私たちの情熱であり、ケアは私たちの才能です。
Who We Are
私たちのグローバルチームは、インサイトとイノベーションに情熱を注ぎ、最高の製品をお客様にお届けすることに全力を注ぐ、多様で優秀な22,000人以上の社員で構成されています。専門知識と共感力を備えたKenvuerであることは、毎日何百万人もの人々の生活に影響を与える力を持つことを意味します。私たちは、人を第一に考え、全身全霊をもってケアし、サイエンスで信頼を獲得し、勇気をもって解決します。私たちとあなた自身の未来を、共に切り開いていきましょう。
Role reports to:
Director Global Complaint Vigilance場所:
Europe/Middle East/Africa, Czechia, Prague, Prague勤務地:
ハイブリッドあなたがすること
The COMPLAINT VIGILANCE ANALYST I is responsible for processing product quality complaints and supporting day-to-day activities for complaint management for the EMEA region and globally (as needed) including but not limited to:
Key Responsibilities
· Conduct initial assessment and identification of complaints in alignment with
the product quality complaint program. This may include, but is not limited to,
review of complaints to verify customer verbatim, lot number, subject coding,
and trend analysis.
· Review and process Monitored for Trend (MFT), change logs from the call
center and medical safety to assess impact on triage and investigation
process.
· Evaluate field samples and/or photo attachments and analyze complaint data
related to product quality issues to ensure timely processing of complaint
investigations.
· Collaborate with cross-functional teams such as Global Consumer Care,
Medical Safety Internal affiliates and External site representatives to address
and resolve complaints efficiently.
· Monitor complaint records in the complaint management system to ensure the
process is being followed and complaints are closed as required.
· Prepare reports as requested in support of internal and external audits as
needed.
· Compiles product and lot-specific complaint trending data and complaint
closure metrics as requested.
· As necessary, this position will support the Analyst functions in other
Geographical regions for Consumer products.
· Assist with global and regional projects within the department, communicate
effectively with all levels of management.
Required Qualifications
· Bachelor’s Degree in Science/Engineering or a related discipline
· Minimum 1+ years related experience in Quality Assurance and/or complaint
management in pharmaceutical, medical device, nutritional or related industry
experience
· Proficiency in the use of computer systems and applications such as Microsoft
Office Suite
· Language Requirement: Local and English (effectively writing & speaking)
Desired Qualifications
· Strong analytical skills with the ability to interpret complex data effectively
· Effective communication and interpersonal skills
· Ability to work independently and prioritize tasks effectively
· Detail-oriented with the ability to document and track corrective actions and
complaint investigations
· Demonstrated ability to work as part of a team to achieve organizational goals
· Knowledge of regulatory requirements and quality assurance processes in the
healthcare industry
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