Kenvueは現在、以下求人を募集しております。
Customer Service Officer私たちがしていること
私たちKenvueは、日々のケアが持つ驚くべき力を信じています。100年以上の伝統と科学に根ざし、Neutrogena®, Aveeno®, Tylenol®, Listerine®, Johnson’s® and BAND-AID®など、皆様が既にご存じでご愛用いただいているアイコニックなブランドを提供しています。科学は私たちの情熱であり、ケアは私たちの才能です。
Who We Are
私たちのグローバルチームは、インサイトとイノベーションに情熱を注ぎ、最高の製品をお客様にお届けすることに全力を注ぐ、多様で優秀な22,000人以上の社員で構成されています。専門知識と共感力を備えたKenvuerであることは、毎日何百万人もの人々の生活に影響を与える力を持つことを意味します。私たちは、人を第一に考え、全身全霊をもってケアし、サイエンスで信頼を獲得し、勇気をもって解決します。私たちとあなた自身の未来を、共に切り開いていきましょう。
Role reports to:
Warehousing & Transportation Manager場所:
Asia Pacific, Philippines, Metro Manila, Taguig勤務地:
ハイブリッドあなたがすること
The Customer Service Officer is responsible for supervising daily customer service operations, coaching and training staff, and ensuring customer satisfaction by resolving complex issues. You will also monitor compliance, prepare reports and budget recommendations, and advise management on process improvements:
Key Responsibilities
Lead and inspire a dynamic customer service team to exceed performance targets through innovative coaching, motivational strategies, and overseeing daily operations to ensure high-quality service delivery and customer satisfaction.
Design and implement customer engagement protocols and training programs that enhance satisfaction, loyalty, team skills, and performance.
Analyze customer feedback, service metrics, and operational data to identify trends, develop proactive solutions, and recommend process improvements.
Champion the integration of advanced CRM tools and technologies to streamline service delivery and personalize customer interactions.
Foster a culture of continuous improvement by encouraging creative problem-solving, knowledge sharing, and compliance with company policies, procedures, and regulatory requirements.
Collaborate cross-functionally and with management to align customer service initiatives and strategies with broader organizational goals, business objectives, and market trends.
Design and execute customer satisfaction surveys and use insights to drive service enhancements.
Resolve escalated and complex customer issues promptly and effectively.
Contribute to the formulation of business objectives, policies, and procedures to improve customer service operations.
Set clear performance goals for staff, conduct evaluations, and participate in recruitment and hiring decisions.
What we are looking for
Required Qualifications
At least 3 years and above years of progressive experience in customer service or related supervisory roles.
Strong negotiation, communication, and interpersonal skills to effectively manage teams and customer interactions.
Desired Qualifications
Proven ability to leverage technology and data analytics to drive service innovation and operational efficiency.
Proficiency in Microsoft Office Suite including Word, Excel, and PowerPoint.
Demonstrated ability to analyze data and develop actionable strategies to improve business outcomes.
Exceptional interpersonal and communication skills, with a flair for inspiring and managing diverse teams.
Strong strategic thinking and decision-making aptitude, capable of navigating complex customer scenarios with creativity.
Proactive and results-driven mindset with the ability to work independently and lead teams without direct authority.
Entrepreneurial approach with a focus on achieving both short-term targets and long-term organizational goals.
Excellent presentation skills to communicate ideas and performance metrics clearly to stakeholders.
Strong organizational, planning, and technical skills to manage multiple priorities efficiently.
Exceptional written and verbal communication skills to facilitate clear and effective information exchange.
A passion for cultivating a customer-centric environment that embraces change and champions excellence.
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