Kenvueは現在、以下求人を募集しております。
Customer Service Specialist with EN/IT/FR私たちがしていること
私たちKenvueは、日々のケアが持つ驚くべき力を信じています。100年以上の伝統と科学に根ざし、Neutrogena®, Aveeno®, Tylenol®, Listerine®, Johnson’s® and BAND-AID®など、皆様が既にご存じでご愛用いただいているアイコニックなブランドを提供しています。科学は私たちの情熱であり、ケアは私たちの才能です。
Who We Are
私たちのグローバルチームは、インサイトとイノベーションに情熱を注ぎ、最高の製品をお客様にお届けすることに全力を注ぐ、多様で優秀な22,000人以上の社員で構成されています。専門知識と共感力を備えたKenvuerであることは、毎日何百万人もの人々の生活に影響を与える力を持つことを意味します。私たちは、人を第一に考え、全身全霊をもってケアし、サイエンスで信頼を獲得し、勇気をもって解決します。私たちとあなた自身の未来を、共に切り開いていきましょう。
Role reports to:
Talent Access Lead場所:
Europe/Middle East/Africa, Czechia, Prague, Prague勤務地:
ハイブリッドあなたがすること
This posting is currently created for talent pipeline purposes. We are not hiring for this role immediately, but we welcome applications from professionals interested in future opportunities with us.
About the role
- You will be providing direct support to customers and facilitating transactional activities related to the full order management process, ensuring timely and accurate order processing, and a high standard of communication to business partners and customers.
- Serve as a key point of contact for internal Kenvue functions (for example Commercial and Plan Supply Chain) and external parties on any order related inquiries/complaints. These will be logged and progressed via CRM.
- Assessing and driving resolution of any order management issues with the relevant business partners (e.g. AR, Commercial, Plan Supply Chain, LSP).
- Building and maintaining good relationship with customers. Adjusting and personalizing approach towards them with a goal of excellent customer experience.
Key Responsibilities
Facilitate order management activities including:
- Validating orders.
- Processing quotes for products and services.
- Processing customer sales orders, free goods, rush orders, and samples.
- Responding to customer inquiries for new and existing orders.
- Assist customers to perform simple self-service tasks.
What We Are Looking For
Required Qualifications
- 1-3 years of relevant experience.
- Excellent language skills in English or Italian or French [written and spoken]
Preferred Qualifications
- Technical skills: MS Office, SAP.
- Office skills: Standard office telephone, Email, Outlook.
- University/Bachelor’s Degree or Equivalent.
- Professional skills: Ability to make quick decisions; Perform efficiently and effectively; Deal with multi-source of information; Demonstrate proficiency in written and oral communications.
By applying for this role, you’ll be considered for future roles and may be contacted by our recruitment team for an exploratory conversation.
障害のある個人の方は、宿泊施設のリクエスト方法について障害支援ページを確認してください。
