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GCC Global Technology and Content Management Analyst私たちがしていること
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Role reports to:
ASSOC DIR GLOBAL TECH&BUSINESS SOLUTION場所:
Asia Pacific, Philippines, Manila, Taguig勤務地:
ハイブリッドあなたがすること
GCC Global Technology and Content Management Analyst
This position is based in in Taguig City, Philippines and will report to the Global Technology & Content Management Lead Analyst.
Position Overview
The Global Technology & Content Management team within Kenvue plans, architects, executes and validates master data for the organization and its partners. This business-critical data is governed by cross-organizational processes that enable an exceptional consumer experience while ensuring robust commitment to data quality and compliance with our regulatory partners. The team is comprised of several Analysts and Team Leads that work multi-functionally with the system users and partners to implement and be responsible for controlled data dictionaries.
First and foremost, the GCC Global Technology and Content Management Analyst will provide complex content analyses for the Global Consumer Care organization at the Regional and Market Levels. This role will collaborate with business and technology stakeholders in order to critically coordinate the tactical execution and maintenance of the master data and knowledge strategies to deliver efficient, accurate, consistent and controlled master data and knowledge information in the GCC Platform and other GCC Business Systems as well as the consistent and accurate master dataflow from the GCC Platform to other GCC and downstream partner enterprise systems (e.g., quality/product safety system, Consumer Data Lake, GCC Panorama). The Global Technology & Content Management Analyst will lead and/or contribute to the governance of master data and knowledge including the design and implementation of business systems functionality facilitating the master data and knowledge configurations and data entries. The Global Technology & Content Management Analyst will enforce alignment to data governance, strategy and processes to ensure accuracy and precision in master data and knowledge implementations. The objective of this position is to ensure the accurate and precise implementation and maintenance of a central set of master data and knowledge information for multiple systems.
Key Responsibilities
The Analyst’s key responsibilities include:
Coordinate the executions of master data change controls, collaborating with the stakeholder to ensure that the change requested adheres to processes and partners’ requirements at the global and regional levels.
Build Python/VB prototypes, along with the updating of Python/VBA scripts, that will automate the business process steps.
Coordinate and oversee the publications of corporate, brand and product knowledge articles ensuring accurate and consistent information is available to the GCC and its partners.
Enforce alignment of changes to Global Technology & Content Management-led governances.
Maintain accurate and precise content management workflow statistics supporting dashboard metrics used for key performance indicators and long-term resource management.
Collaborate with Information Technology to report and help solve content management tools' and applications' issues.
Coordinate master data change management and knowledge projects, including managing requirements, partner expectations and timelines, and communications at governance meetings.
Act as a change agent in identifying new approaches to master data and knowledge management.
Ensure the usability and integrity of system through secondary reviews of executions.
Author Master Data Management standard operating procedures, work instructions, forms, training materials, incidences, investigations and corrective actions / preventative actions.
Support system upgrade and maintenance activities. Author and/or contribute to incidences, investigations and corrective actions / preventative actions.
Work multi-functionally with and mentor Analyst Contractors to ensure end-to-end alignment within system and across system maintenance activities.
Exercise the highest level of integrity with performed responsibilities and tasks.
In a timely and prompt manner, identify, report and seek correction for deviations.
Embrace a behavior of employee involvement and dedication to doing the job right the first time.
Qualifications
The qualifications include:
BA/BS in business or technology required
Proficiency in Microsoft Excel; visual basics programming experience a plus
Minimum 2 - 4 years’ experience in enterprise systems and content administration; contact centers/customer service environments and work in global product databases a plus
Understanding of data/knowledge management systems and supporting automation tools and applications; experience in data hierarchies a plus
Understanding of content management supporting systems operations; experience in product configurations a plus
Good technical and analytical skills with the proficiency to pinpoint data anomalies in records based on analysis
Strong customer service orientation, creative and positive problem solver
Strong leadership skills, able to direct individuals in the context of project related activities
Excellent written and verbal communication skills
Proven critical thinking skills
Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
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