Kenvueは現在、以下求人を募集しております。
Knowledge Management Analyst私たちがしていること
私たちKenvueは、日々のケアが持つ驚くべき力を信じています。100年以上の伝統と科学に根ざし、Neutrogena®, Aveeno®, Tylenol®, Listerine®, Johnson’s® and BAND-AID®など、皆様が既にご存じでご愛用いただいているアイコニックなブランドを提供しています。科学は私たちの情熱であり、ケアは私たちの才能です。
Who We Are
私たちのグローバルチームは、インサイトとイノベーションに情熱を注ぎ、最高の製品をお客様にお届けすることに全力を注ぐ、多様で優秀な22,000人以上の社員で構成されています。専門知識と共感力を備えたKenvuerであることは、毎日何百万人もの人々の生活に影響を与える力を持つことを意味します。私たちは、人を第一に考え、全身全霊をもってケアし、サイエンスで信頼を獲得し、勇気をもって解決します。私たちとあなた自身の未来を、共に切り開いていきましょう。
Role reports to:
Senior Manager, Knowledge Management場所:
Asia Pacific, Philippines, Metro Manila, Taguig勤務地:
ハイブリッドあなたがすること
The Knowledge Management Analyst plays a critical role in delivering a great user experience in our Employee Experience portal. They partner with functional groups and experience teams to optimize the capabilities of our AI driven Solutions Hub portal.
Key Responsibilities
- Create, maintain, validate and retire content on the Experience Center portal and other repositories, using AI driven resources and our governance framework
- Work with the content owners/SME’s to ensure that knowledge on our platforms are up-to-date and facilitate trainings on platform enhancements.
- Partner with KM Execution senior analysts in analyzing content performance and determine its effectiveness and gaps.
- Work with the People Support and KM Governance teams in delivering and prioritizing content that should be accessible via chatbot and AI search
- Provide correct and clear reporting to the KM teams and the functions to do root cause analysis and facilitate data-driven decisions
- Identify and execute content improvements, address search gaps on the portal
- Proactive and reactive review of the knowledge base to ensure their adherence to our content governance and standards, relevance and accuracy.
- Support platform testing activities
- Participate in trainings, peer reviews and team meetings.
What We Are Looking For
Required Qualifications
- Bachelor's degree in Human-Computer Interaction (HCI), Linguistics, or a related field, or equivalent practical experience.
- 2-3 years progressive knowledge management and document management
- Experienced with Microsoft Office Suite including Word, PowerPoint, Excel and Outlook
- Experienced with Servicenow platform
- Must have strong communication, customer service, and the ability to complete assigned work with minimal instruction and supervision
- Ability to work effectively and problem solve in a fast-paced environment, handle multiple projects, and daily planned and unplanned operational activities.
- Ability to maintain and improve consistent and sound business processes in a dynamic, cross-cultural environment
Currently, this role is only posted on Careerhub, as it's open for internal applications only.
Desired Qualifications
- Familiarity of using AI tools
- Understanding of shared service and contact center operations
- Experience with service center technologies and processes
- Design Thinking experience
Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
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