Kenvueは現在、以下求人を募集しております。
Manager Complaint Vigilance私たちがしていること
私たちKenvueは、日々のケアが持つ驚くべき力を信じています。100年以上の伝統と科学に根ざし、Neutrogena®, Aveeno®, Tylenol®, Listerine®, Johnson’s® and BAND-AID®など、皆様が既にご存じでご愛用いただいているアイコニックなブランドを提供しています。科学は私たちの情熱であり、ケアは私たちの才能です。
Who We Are
私たちのグローバルチームは、インサイトとイノベーションに情熱を注ぎ、最高の製品をお客様にお届けすることに全力を注ぐ、多様で優秀な22,000人以上の社員で構成されています。専門知識と共感力を備えたKenvuerであることは、毎日何百万人もの人々の生活に影響を与える力を持つことを意味します。私たちは、人を第一に考え、全身全霊をもってケアし、サイエンスで信頼を獲得し、勇気をもって解決します。私たちとあなた自身の未来を、共に切り開いていきましょう。
Role reports to:
Director Global Complaint Vigilance場所:
Europe/Middle East/Africa, Czechia, Prague, Prague勤務地:
ハイブリッドあなたがすること
The Manager, Complaint Vigilance is responsible for the execution and oversight of complaint vigilance and supporting day-to-day activities for complaint management for the EMEA region and globally (as needed) including but not limited to:
Key Responsibilities
Develop and implement strategies for managing complaints and vigilance activities in alignment with regulatory requirements
Lead a team to investigate and resolve product quality complaints effectively and efficiently
Analyze complaint data to identify trends and areas for improvement in product quality and customer satisfaction
Develop and implement strategies to improve complaint handling processes
Collaborate with cross-functional teams to ensure timely and appropriate responses to complaints
Provide guidance and training to staff on complaint handling procedures and best practices
Lead and oversee the development of innovative strategies to enhance the existing complaint processing system
Implement advanced systems for analyzing and predicting trends in product quality complaints
Collaborate with regulatory authorities, quality control systems, and external auditors to ensure compliance and best practices
Direct the resolution of complaints for all products, while ensuring adherence to regulatory standards
Required Qualifications
Minimum 8 years of experience in complaint management or related field
2-3 years of leadership experience
Bachelor’s Degree in Science/Engineering or a related discipline
Strong knowledge of regulatory requirements related to complaint handling and vigilance
Excellent communication and interpersonal skills to effectively interact with stakeholders
Proven leadership abilities to manage a team and drive results in a fast-paced environment
Expertise in product quality complaint management systems is a must
Proven track record of leading cross-functional teams and driving business growth
Strong analytical skills to interpret complex business data and make informed decisions
Ability to influence decision-making at executive levels both internally and externally
Demonstrated leadership in navigating through ambiguity, conflict, and complexity
Language Requirement: Local and English (effectively writing & speaking)
WHAT IS IN FOR YOU
Employee Benefits:
Competitive Benefit Package
Paid Company Holidays, Paid Vacation, Volunteer Time & More!
Home Office possibilities and working from anywhere (up to 30 days/year)
Pension Insurance
Learning & Development Opportunities
Meal vouchers, Pluxee benefit cafeteria, Company products with discount
Public transportation allowance
Employee Resource Groups
Office Facilities:
Nice area with restaurants with metro station 300 m from office
Modern office with coffee and fruit, focus rooms
Health and Wellness Benefits:
On-site gym and massages
Global wellbeing reimbursement, long term illness contribution, Accident, Life, and disability insurance
Multisport card
Parental leave and early returning parents program
障害のある個人の方は、宿泊施設のリクエスト方法について障害支援ページを確認してください。
