Kenvueは現在、以下求人を募集しております。
Manager, Solutions Hub Knowledge and Experience Design私たちがしていること
私たちKenvueは、日々のケアが持つ驚くべき力を信じています。100年以上の伝統と科学に根ざし、Neutrogena®, Aveeno®, Tylenol®, Listerine®, Johnson’s® and BAND-AID®など、皆様が既にご存じでご愛用いただいているアイコニックなブランドを提供しています。科学は私たちの情熱であり、ケアは私たちの才能です。
Who We Are
私たちのグローバルチームは、インサイトとイノベーションに情熱を注ぎ、最高の製品をお客様にお届けすることに全力を注ぐ、多様で優秀な22,000人以上の社員で構成されています。専門知識と共感力を備えたKenvuerであることは、毎日何百万人もの人々の生活に影響を与える力を持つことを意味します。私たちは、人を第一に考え、全身全霊をもってケアし、サイエンスで信頼を獲得し、勇気をもって解決します。私たちとあなた自身の未来を、共に切り開いていきましょう。
Role reports to:
Head of People Support and Knowledge場所:
Asia Pacific, Philippines, Metro Manila, Taguig勤務地:
ハイブリッドあなたがすること
The Experience Design Manager, Solutions Hub is responsible for leading cross-functional teams to develop innovative, human-centered employee experiences by applying industry design experience, Service Now expertise, and Knowledge Management quality standards. You will partner across functions and lead a small team to understand user needs through data analysis, create solutions, and ensure alignment with business objectives while driving continuous improvement and operational effectiveness.
Key Responsibilities:
• Lead the design and execution of foundational user experiences for our cross functional Solutions hub, and internal employee support portal.
• Elevate the Solutions Hub’s self-service offerings, integrating industry knowledge with our internal Knowledge Management practices and design standards.
• Collaborate cross-functionally with product managers, delivery teams, process owners, stakeholders, and external partners to translate business needs into intuitive design solutions and enhance solution development.
• Mentor and inspire diverse teams through all phases of the development lifecycle, fostering a culture of creativity, innovation, continuous learning, and adoption of advanced methodologies incorporating AI.
• Drive user-centric research and both develop and monitor comprehensive dashboards and business scorecards to uncover insights, monitor key performance indicators, inform strategic business decisions, and report to leadership.
• Champion the integration of emerging technologies, environmentally sustainable design practices, accessibility, and diverse perspectives to keep the Solutions Hub at the forefront of experience innovation.
• Oversee the creation of scalable design systems and establish policies and procedures that ensure consistency, efficiency, regulatory compliance, and alignment with governance.
• Collaborate with analytics lead to translate insights into design improvements.
• Drive accessibility and personalization strategies for a global user base.
• Partner with Sr. Manager to align design with knowledge governance standards.
Required Qualifications:
• Bachelor’s degree or equivalent in Design, Human-Computer Interaction, Business, or a related field
• 5-7 years of progressive experience in experience design, service operation design, or related disciplines • Proven expertise in design thinking methodologies including discovery, ideation, iteration, and prioritization
• Strong leadership skills with demonstrated success managing and motivating cross-functional teams
• Exceptional communication skills to articulate complex concepts to diverse internal and external stakeholders
• Translate user insights into actionable strategies, designs, or service improvements.
• Strong UX and service design expertise (wireframes, prototypes).
• Expertise in user-centered design methodologies, prototyping tools, and data driven decision making preferred.
• Deep knowledge of human-centered design principles combined with analytical acumen to analyze and influence decisions preferred
• Superior organizational skills with meticulous attention to detail, ensuring thorough follow-up and execution
• Demonstrated ability to innovate within fast-paced environments and adapt to evolving business needs
• Passion for leveraging research and design to solve real-world problems and enhance overall user satisfaction
• Exceptional communication and synthesis abilities to clearly articulate concepts to both technical and non-technical audiences
• Strong leadership skills with the ability to inspire creativity and foster collaboration across domains
障害のある個人の方は、宿泊施設のリクエスト方法について障害支援ページを確認してください。
