Kenvueは現在、以下求人を募集しております。
People Support Associate私たちがしていること
私たちKenvueは、日々のケアが持つ驚くべき力を信じています。100年以上の伝統と科学に根ざし、Neutrogena®, Aveeno®, Tylenol®, Listerine®, Johnson’s® and BAND-AID®など、皆様が既にご存じでご愛用いただいているアイコニックなブランドを提供しています。科学は私たちの情熱であり、ケアは私たちの才能です。
Who We Are
私たちのグローバルチームは、インサイトとイノベーションに情熱を注ぎ、最高の製品をお客様にお届けすることに全力を注ぐ、多様で優秀な22,000人以上の社員で構成されています。専門知識と共感力を備えたKenvuerであることは、毎日何百万人もの人々の生活に影響を与える力を持つことを意味します。私たちは、人を第一に考え、全身全霊をもってケアし、サイエンスで信頼を獲得し、勇気をもって解決します。私たちとあなた自身の未来を、共に切り開いていきましょう。
Role reports to:
Global People Support Sr Manager場所:
Asia Pacific, Philippines, National Capital, Paranaque勤務地:
ハイブリッドあなたがすること
What You Will Do
The People Support Associate will work to resolve global employee inquiries, concerns and issues regarding People Services through phone, email, web-form, and chat. This person works to meet all expected service levels and business performance goals, providing a full range of services.
Key Responsibilities
Provide outstanding customer service by responding to employee inquiries promptly, professionally, and accurately through phone calls, emails, web-form and chat.
Assist and encourage users/employees to make effective use of self-service options, systems, products, and services to drive rapid resolution and empower customers. Educate and inform employees of the full range of services available to them, promoting self-service as an efficient and convenient way to meet their needs.
Effectively diagnose and troubleshoot issues, identify the root cause, and provide appropriate solutions. Escalate complex problems to higher-level support teams when necessary, ensuring timely resolution.
Apply strong problem-solving skills to analyze complex customer issues, evaluate available resources, and propose creative solutions to meet employee needs, in accordance with standard operating procedures.
Demonstrate proficiency in utilizing digital tools, platforms, and systems to deliver exceptional customer service and navigate various online resources effectively. Utilize case management systems and telephony tools to access customer information, log interactions, and efficiently address inquiries.
Communicate with customers in a clear, concise, and empathetic manner, adapting your communication style to meet the needs and preferences of each employee.
Actively participate in process improvement initiatives by identifying areas for optimization, suggesting improvements, and implementing best practices to enhance the overall employee experience.
Adhere to quality standards and guidelines to ensure the delivery of accurate and high-quality customer service. Participate in quality monitoring programs and take corrective actions to address areas of improvement.
Contribute to the development and maintenance of knowledge base articles, process documentation, and standard operating procedures.
What We Are Looking For
Required Qualifications
Strong preference will be given for multi-lingual speakers including English, Chinese, Japanese.
A genuine passion for providing exceptional customer service and unwavering commitment to customer satisfaction.
Ability to empathize with customers, actively listen to their concerns, and maintain patience and composure during challenging interactions.
Proven ability to analyze problems, think critically, and propose effective solutions while maintaining composure in high-pressure situations. Strong organizational skills, meticulous attention to detail, and a determined approach to resolving any outstanding issues.
Exceptional written and verbal communication skills, exhibiting professionalism in internal and external communications. Possesses an excellent telephone manner and effectively communicates with clarity, conciseness, and professionalism.
Demonstrates trustworthiness and discretion in securing and maintaining confidential information. Exhibits professionalism and exercises sound judgment.
Flexibility to adapt to changing support requirements and willingness to acquire new skills and knowledge.
Willingness to work in a shift-based schedule, including evenings, weekends, and holidays, to ensure comprehensive coverage in a 24/5 contact center environment.
Desired Qualifications
Experience with service center technologies (ServiceNow, Genesys Cloud etc) and processes (e.g. Onboarding, Benefits, Exit, Data Management and other HR and Payroll inquiries).
障害のある個人の方は、宿泊施設のリクエスト方法について障害支援ページを確認してください。
