Kenvueは現在、a:
私たちがしていること
Kenvueで、日常のケアの並外れた力を実感します。100年以上にわたる伝統を基盤に、科学に根ざした当ホテルは、ニュートロジーナ®、アヴェーノ®、タイレノール®、リステリン®、ジョンソンズ®、バンドエイド®など、すでにお馴染みのアイコニックなブランドを展開しています。科学は私たちの情熱です。ケアは私たちの才能です.
Who We Are
私たちのグローバルチームは~22,000人の優秀な人々で、すべての声が重要で、すべての貢献が評価される職場文化を持っています。 私たちは洞察に情熱を注いでいます。 革新とお客様に最高の製品を提供することに取り組んでいます。専門知識と共感力を持つKenvuerであることは、毎日何百万人もの人々に影響を与える力を持つことを意味します。私たちは人を第一に考え、熱心に気を配り、科学で信頼を勝ち取り、勇気を持って解決します。そして、素晴らしい機会があなたを待っています!私たちと一緒に、私たちの、そしてあなたの未来を形作りましょう。詳細についてはをクリックしてくださいhere.
Role reports to:
Global R2P End-to-End Support Manager場所:
Asia Pacific, Philippines, National Capital, Paranaque勤務地:
ハイブリッドあなたがすること
We are seeking a detail-oriented and customer-focused professional to join our team as a Requisition-to-Pay End-to-end Support Lead. This role combines financial processing responsibilities with customer service support, ensuring timely responses to cases, and assisting business requesters and suppliers with inquiries. The ideal candidate will have strong organizational skills, a high level of accuracy, and excellent communication abilities.
Actively participate in process improvement initiatives by identifying areas for optimization, suggesting improvements, and implementing best practices to enhance the overall employee experience.
Adhere to quality standards and guidelines to ensure the delivery of accurate and high-quality customer service. Participate in quality monitoring programs and take corrective actions to address areas of improvement.
Collaborate with cross-functional teams to escalate and resolve complex inquiries or issues that require specialized expertise. Act as an elevated support resource for administrative tasks, process alignment, and point of contact for different functions within the organization, such as HR, Payroll etc.
Conduct thorough training sessions for new team members and provide ongoing coaching and support to enhance their skills and knowledge. Develop and maintain training materials and ensure consistent and effective training delivery across the team.
Monitor and evaluate the quality of support provided by the team, identifying areas for improvement and implementing appropriate measures.
Contribute to the development and maintenance of knowledge base articles, process documentation, and standard operating procedures.
Monitor real-time contact center performance, including service level adherence, queue management, and agent availability, to make necessary adjustments and ensure optimal customer experience.
Generate and analyze workforce management reports to identify trends, forecast staffing needs, and recommend appropriate scheduling adjustments to optimize resource utilization.
Ability to perform a wide range of administrative activities, including workforce management, report generation, and other ad hoc administrative tasks to support the smooth functioning of the contact center operations.
What We Are Looking For
Required Qualifications:
5+ years of experience in Contact center operations in a BPO or Shared Services managing a team of at least 5 agents.
Proven ability to manage and analyze problems, think critically, and propose effective solutions while maintaining composure in high-pressure situations. Manage and improve call center metrics and improve efficiency of the team.
Exceptional written and verbal communication skills, exhibiting professionalism in internal and external communications
Demonstrated ability to multitask, efficiently handle multiple tasks simultaneously, and manage time effectively in a fast-paced environment.
Flexibility to adapt to changing support requirements and willingness to acquire new skills and knowledge.
Thrives in a fast-paced, self-directed team-based environment, delivering results with efficiency and accuracy.
Willingness to work in a shift-based schedule, including evenings, weekends, and holidays, to ensure comprehensive coverage in a 24/5 contact center environment.
Preferred Qualifications:
Experience in a shared services organization (e.g. Finance, Procurement, or Accounts Payable resolutions)
Understanding of shared service and contact center operations
Experience with service center technologies and processes
Experience in Accounts Payable an advantage
What’s In It For You
Competitive Benefit Package
Paid Company Holidays, Paid Vacation, Volunteer Time, Summer Fridays & More!
Learning & Development Opportunities
Employee Resource Groups
Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
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