Senior Manager, Customer Strategy

Senior Manager, Customer Strategy

私たちがしていること

Kenvueで、日常のケアの並外れた力を実感します。100年以上にわたる伝統を基盤に、科学に根ざした当ホテルは、ニュートロジーナ®、アヴェーノ®、タイレノール®、リステリン®、ジョンソンズ®、バンドエイド®など、すでにお馴染みのアイコニックなブランドを展開しています。科学は私たちの情熱です。ケアは私たちの才能です.

Who We Are

私たちのグローバルチームは~22,000人の優秀な人々で、すべての声が重要で、すべての貢献が評価される職場文化を持っています。 私たちは洞察に情熱を注いでいます。 革新とお客様に最高の製品を提供することに取り組んでいます。専門知識と共感力を持つKenvuerであることは、毎日何百万人もの人々に影響を与える力を持つことを意味します。私たちは人を第一に考え、熱心に気を配り、科学で信頼を勝ち取り、勇気を持って解決します。そして、素晴らしい機会があなたを待っています!私たちと一緒に、私たちの、そしてあなたの未来を形作りましょう。詳細についてはをクリックしてくださいhere.

Role reports to:

Director Cust Strat OGX Rogaine Incub

Location:

North America, United States, New Jersey, Summit

勤務地:

ハイブリッド

あなたがすること

The Senior Manager, Customer Strategy – Incubator will lead the development and execution of customer-centric strategies to deliver profitable omni-channel growth across a dynamic portfolio of emerging brands. This role sits at the intersection of customer, category, and brand strategy, translating enterprise priorities and performance insights into actionable customer plans and execution.

This leader will act as a strategic connector across Customer Development, Brand, Finance, Demand Planning, and eCommerce teams, ensuring alignment from strategy through execution while accelerating growth for incubator brands.

Key Responsibilities

Customer Strategy & Business Leadership

• Lead end-to-end development of customer strategies and joint business plans (JBP) across key retailers and channels

• Identify and activate growth levers (distribution, pricing, promotion, assortment, and shelving) to close gaps vs. plan

• Translate brand/category strategies into customer-specific activation plans that drive incremental growth

• Own customer-facing narratives including line reviews, top-to-tops, and business updates

Incubator Growth Acceleration

• Drive scaled growth for emerging/early-stage brands by building repeatable customer playbooks

• Identify whitespace opportunities, test-and-learn pilots, and new route-to-market strategies

• Balance speed vs. rigor in decision making to support agile incubation models

Data-Driven Insights & Storytelling

• Leverage syndicated data (IRI/Nielsen), panel data, and eCommerce analytics to inform strategy

• Translate complex data into clear, persuasive recommendations to influence senior leaders and customers

• Monitor performance, diagnose gaps, and adjust plans to optimize results

Cross-Functional Leadership

• Serve as the central integrator across Brand, Finance, Demand Planning, Supply, and Category teams

• Ensure alignment between IBP, customer plans, and execution

• Influence without authority to drive outcomes across matrixed teams

Team Leadership & Talent Development

• Manage and coach direct reports (A4 level), driving capability building and performance

• Foster a culture of ownership, agility, and continuous improvement

• Develop talent pipelines and succession plans within Customer Strategy

Financial & Operational Ownership

• Manage forecasting inputs, trade investment recommendations, and budget alignment

• Evaluate ROI of customer investments and optimize resource allocation

• Ensure execution against timelines, deliverables, and financial targets

What we are looking for

Required Qualifications

• A minimum of a Bachelor’s degree required

• 8+ years of experience in customer strategy, sales strategy, category/insights, or related roles

• Proven ability to lead customer-facing strategy and execution across major retailers

• Strong analytical capabilities with experience using syndicated and shopper data

• Demonstrated experience leading and developing teams

• Strong communication and influencing skills across senior stakeholders

Preferred Qualifications

• Experience in CPG, Health, Beauty, or Incubator/Emerging brand environments

• Expertise in omnichannel and eCommerce strategy (Amazon, omnichannel retail)

• Experience working in high-growth or ambiguous environments

• Strong financial acumen (forecasting, trade optimization, P&L understanding)

• Experience translating insights into customer-facing storytelling and sell-in strategies

#LI-AP1

それは何ですか

$153,850.00 - $217,200.00

これは、勤務地、候補者のスキル、経験、教育レベルなど、多くの要素を考慮に入れています。その他の仕事関連の要因.

Kenvueは機会均等雇用者であることを誇りに思っています。人種、肌の色、宗教、性別、性的指向、性同一性、年齢、出身国、または保護された退役軍人の地位に関係なく、すべての資格のある応募者は、能力に基づいて雇用の検討を受け、障害に基づいて差別されることはありません。