Kenvueは現在、以下求人を募集しております。
Senior Support Analyst私たちがしていること
私たちKenvueは、日々のケアが持つ驚くべき力を信じています。100年以上の伝統と科学に根ざし、Neutrogena®, Aveeno®, Tylenol®, Listerine®, Johnson’s® and BAND-AID®など、皆様が既にご存じでご愛用いただいているアイコニックなブランドを提供しています。科学は私たちの情熱であり、ケアは私たちの才能です。
Who We Are
私たちのグローバルチームは、インサイトとイノベーションに情熱を注ぎ、最高の製品をお客様にお届けすることに全力を注ぐ、多様で優秀な22,000人以上の社員で構成されています。専門知識と共感力を備えたKenvuerであることは、毎日何百万人もの人々の生活に影響を与える力を持つことを意味します。私たちは、人を第一に考え、全身全霊をもってケアし、サイエンスで信頼を獲得し、勇気をもって解決します。私たちとあなた自身の未来を、共に切り開いていきましょう。
Role reports to:
IT Director, Global Mktg Ops Prod Line場所:
Latin America, Brazil, Sao Paulo, Sao Paulo勤務地:
ハイブリッドあなたがすること
The Senior Support Analyst is responsible for analyzing support requests, classify and escalate request according to SOPs, troubleshooting, and providing technical support and guidance. You will also participate in project teams, advising on system improvements, and provide status reports and documentation to department management and business partners:
Key Responsibilities
- Develop and maintain support documentation for internal and external stakeholders
- Provide technical support to end-users and troubleshoot issues
- Collaborate with cross-functional teams to identify and resolve technical problems
- Assist in the implementation of new systems and technologies
- Conduct regular system audits and make recommendations for improvements
- Conduct feasibility studies, prepare reports, and create solutions to problems
- Provide status reports, progress reports, and documentation to department management and business partners
- Demonstrate an understanding of business partner needs, provide project support, and test solutions
- Contribute to concept design specifications for existing systems
- Troubleshoot existing program applications
- Compile and store necessary documentation, support SOPs and user training materials
- Read and interpret computer logic flowcharts for analysis and integration
- Monitor quality standards, system availability, and support SLAs
- Process employee suggestions and ideas for process improvement
What We Are Looking For
Required Qualifications
- Bachelor’s Degree or equivalent in Computer Science or related field
- 4-6 years of experience in a similar role
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- 4-6 years related experience in supporting using JIRA or other support ticket systems
Desired Qualifications
- Experience with Aprimo, Workfront, BrandMaker or a similar Marketing workflow tool is strongly preferred
- Experience with DAM, PIM, or MRM platforms, and Process Design is a plus
- Analytical skills and problem-solving skills
- Experience in Word, Excel, PowerPoint, SharePoint, and other MS office tools required
- Advanced verbal and written skills in English
- Experience in large and global enterprises is desirable
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