Kenvueは現在、以下求人を募集しております。
Senior Technology Service Manager私たちがしていること
私たちKenvueは、日々のケアが持つ驚くべき力を信じています。100年以上の伝統と科学に根ざし、Neutrogena®, Aveeno®, Tylenol®, Listerine®, Johnson’s® and BAND-AID®など、皆様が既にご存じでご愛用いただいているアイコニックなブランドを提供しています。科学は私たちの情熱であり、ケアは私たちの才能です。
Who We Are
私たちのグローバルチームは、インサイトとイノベーションに情熱を注ぎ、最高の製品をお客様にお届けすることに全力を注ぐ、多様で優秀な22,000人以上の社員で構成されています。専門知識と共感力を備えたKenvuerであることは、毎日何百万人もの人々の生活に影響を与える力を持つことを意味します。私たちは、人を第一に考え、全身全霊をもってケアし、サイエンスで信頼を獲得し、勇気をもって解決します。私たちとあなた自身の未来を、共に切り開いていきましょう。
Role reports to:
ASPAC Technology Services Lead場所:
Asia Pacific, China, Shanghai, Shanghai勤務地:
ハイブリッドあなたがすること
What will you do
The Sr. Site Delivery Manager is responsible for the delivery of personal computing capabilities, desk-side support, collaboration tools, and core infrastructure technology services to a cluster of markets and sites. This role will be responsible for the availability, security, and performance of our technology infrastructure, ensuring approved OLAs/SLAs are met. He/she will collaborate across Technology Services (TS), Cyber, Business Unit IT (BUIT), and managed services partners to implement solutions, handle incidents, and technology demands. This role will execute strategies to ensure the delivery of agreed-upon capabilities to meet the evolving business needs. He/she will provide excellent customer service and maintain strong relationships with stakeholders. This role is also responsible for the technology health of the overall site operation, by providing in-catalogue TS capabilities efficiently and delivering in high quality to achieve great user experience (UX). Along with the peers, he/she will play a crucial role in planning and executing technology projects, in compliance with industry standards and regulations to ensure availability, security, and performance of our technology infrastructure in a scalable and consistent manner across APAC.
What we are looking for
- Bachelor’s degree or equivalent
- 8 years’ experience in managing and delivering end-to-end IT infrastructure and end-user services
- Proven experience in executing enterprise IT infrastructure projects and managing day-to-day operation
- Solid customer focus and service orientation, with a keen interest to identify areas for improvement and scalability of services/solutions
- Excellent verbal and written communication in Mandarin/English, interpersonal skills, and influencing skills, including the ability to manage communication across the organization
- Practical experience with performance metrics to measure operational performance and user experience (UX)
- Ability to lead, collaborate, and influence peers, subordinates, and management to achieve desired outcome
- Experience in vendor management/relationships, managing SLA/OLA/UX, and to deliver high-quality scalable services in a cost-efficient manner
- Proven experience to execute IT infrastructure strategy in alignment with global OKRs
- Strong analytical and problem-solving abilities
- A self-starter mindset coupled with excellent leadership and team management skills
- Well-rounded technical background and familiarity with ITIL framework and ServiceNow platform
- Act as TS Point of Contact and incident /service request escalation for IT Shared Services partner
- Equipped with a positive and “can-do” attitude, curious and always looking for opportunities to drive operational improvement
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