Kenvueは現在、以下求人を募集しております。
ServiceNow Admin (Now assist)私たちがしていること
私たちKenvueは、日々のケアが持つ驚くべき力を信じています。100年以上の伝統と科学に根ざし、Neutrogena®, Aveeno®, Tylenol®, Listerine®, Johnson’s® and BAND-AID®など、皆様が既にご存じでご愛用いただいているアイコニックなブランドを提供しています。科学は私たちの情熱であり、ケアは私たちの才能です。
Who We Are
私たちのグローバルチームは、インサイトとイノベーションに情熱を注ぎ、最高の製品をお客様にお届けすることに全力を注ぐ、多様で優秀な22,000人以上の社員で構成されています。専門知識と共感力を備えたKenvuerであることは、毎日何百万人もの人々の生活に影響を与える力を持つことを意味します。私たちは、人を第一に考え、全身全霊をもってケアし、サイエンスで信頼を獲得し、勇気をもって解決します。私たちとあなた自身の未来を、共に切り開いていきましょう。
Role reports to:
Enterprise Applications Lead場所:
Asia Pacific, India, Karnataka, Bangalore勤務地:
フルオンサイトあなたがすること
Key Responsibilities
- Define and maintain the ServiceNow platform architecture and roadmap aligned with enterprise IT strategy.
- Lead the design and implementation of scalable ServiceNow solutions across multiple modules.
- Provide technical leadership and architectural guidance to development and platform teams.
- Ensure adherence to ServiceNow best practices, platform standards, and governance frameworks.
- Architect integrations between ServiceNow and enterprise systems using APIs, middleware, and integration frameworks.
- Review and approve solution designs, customizations, and platform enhancements.
- Collaborate with business stakeholders to translate functional requirements into technical architecture.
- Lead platform upgrades, performance optimization, and platform health initiatives.
- Drive adoption of ServiceNow Now Assist capabilities to enable AI-powered productivity across the platform.
- Design and implement Generative AI use cases including incident summarization, knowledge article generation, case summarization, and agent assistance.
- Enable Now Assist integration with Virtual Agent, Knowledge Management, ITSM workflows, and case management.
- Evaluate and recommend new ServiceNow platform features, AI capabilities, and modules.
- Establish development standards, documentation practices, and architectural design patterns.
- Support major ServiceNow implementations, migrations, and enterprise transformation initiatives.
Required Qualifications
- Bachelor’s degree in Computer Science, Information Systems, or related field.
- 8+ years of IT experience, with 5+ years in ServiceNow architecture or senior platform development roles.
- Deep expertise in ServiceNow platform architecture and development.
- Strong experience with:
- ServiceNow scripting (JavaScript, Glide APIs)
- Flow Designer and workflow automation
- IntegrationHub and REST/SOAP integrations
- CMDB architecture and ServiceNow data model
- Experience implementing ServiceNow Now Assist features and AI-enabled workflows.
- Strong understanding of ITSM processes and ITIL framework.
Preferred Qualifications
- Experience with multiple ServiceNow modules such as:
- ITSM
- ITBM / SPM
- HRSD
- CSM
- Hands-on experience implementing Now Assist for ITSM, Virtual Agent, and Knowledge Management.
- ServiceNow Certified System Administrator (CSA).
- ServiceNow Certified Application Developer (CAD).
- ServiceNow Certified Technical Architect (CTA) preferred.
- Experience working with AI-driven automation, digital workflow transformation, or enterprise platform strategy.
Key Competencies
- Strong architecture and solution design skills
- Experience implementing AI capabilities within ServiceNow platforms
- Strategic thinking and platform governance
- Excellent stakeholder communication
- Ability to lead platform engineering teams and influence enterprise architecture decisions
- Strong analytical and problem-solving skills
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