Kenvueは現在、以下求人を募集しております。

Workforce Management Analyst

私たちがしていること

私たちKenvueは、日々のケアが持つ驚くべき力を信じています。100年以上の伝統と科学に根ざし、Neutrogena®, Aveeno®, Tylenol®, Listerine®, Johnson’s® and BAND-AID®など、皆様が既にご存じでご愛用いただいているアイコニックなブランドを提供しています。科学は私たちの情熱であり、ケアは私たちの才能です。 

Who We Are

私たちのグローバルチームは、インサイトとイノベーションに情熱を注ぎ、最高の製品をお客様にお届けすることに全力を注ぐ、多様で優秀な22,000人以上の社員で構成されています。専門知識と共感力を備えたKenvuerであることは、毎日何百万人もの人々の生活に影響を与える力を持つことを意味します。私たちは、人を第一に考え、全身全霊をもってケアし、サイエンスで信頼を獲得し、勇気をもって解決します。私たちとあなた自身の未来を、共に切り開いていきましょう。 

Role reports to:

Workforce Mgmt & Service Insight Manager

場所:

Asia Pacific, Philippines, National Capital, Paranaque

勤務地:

ハイブリッド

あなたがすること

What You Will Do 

The Workforce Management Analyst will be responsible for ensuring that workforce strategies align with operational goals through real-time monitoring, forecasting, and scheduling activities. This role is essential in maintaining schedule adherence, agent availability, and service level performance across contact center operations.

Key Job Responsibilities:

• Monitor call, chat, email, and case queues to ensure service goals are met.
• Oversee real-time adherence to agent schedules including breaks, lunch, and off-phone activities.
• Provide headcount requirements (FTE) for upcoming campaigns and queues.
• Support scheduling and capacity planning for optimal resource allocation.
• Assist in creating reports and dashboards to inform leadership decisions and identify improvement opportunities.
• Collaborate with operations teams to adjust strategies based on real-time trends and variances.

What We Are Looking For

Required Qualifications

• Bachelor’s degree in any field.
• Minimum of 1 year experience in workforce management, forecasting, or analytics within a global or large-scale call center.
• Strong background in Real-Time Adherence (RTA) and agent scheduling.
• Analytical thinker with solid decision-making skills and high attention to detail.
• Proficient in interpreting data and transforming it into actionable insights.

Desired Qualifications

• Experience with workforce forecasting tools or platforms and knowledge of multivariate statistical techniques.
• Prior experience in service performance metrics, reporting dashboards, and performance analysis.
• Demonstrated ability to drive results and support business decisions through data.
• Strong communication and stakeholder engagement skills across diverse teams.

What’s In It For You

• Competitive Benefit Package
• Paid Company Holidays, Paid Vacation, Volunteer Time, Summer Fridays & More!
• Learning & Development Opportunities
• Employee Resource Groups 

Kenvue is proud to be an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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