Key Account Manager Coles

Key Account Manager Coles

What we do

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent.

Who We Are

Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated.  We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information, click here.

Role reports to:

Senior Manager, Coles, IG, Value Channels & New Business

Location:

Asia Pacific, Australia, New South Wales, Sydney

Work Location:

Fully Onsite

What you will do

The Key Account Manager is accountable for the commercial and operational management of the Infant Personal Care, Body Wash and Feminine Care categories within the Coles account, as well as Kmart. The role is responsible for delivering physical availability for the end consumer while achieving the financial targets and growth objectives for the assigned portfolio.

This role owns the day‑to‑day management of key customer relationships and is responsible for account planning, promotional execution, category performance analysis, trade spend management, and leading category reviews for the portfolio. Through disciplined execution and strong commercial acumen, the role ensures sustainable and profitable growth across the categories.

Working collaboratively with cross‑functional teams across Category, Marketing, Supply Chain and Finance, the Key Account Manager brings compelling category and shopper insights to the customer. These insights inform the development and execution of Joint Business Plans that drive shared growth outcomes.

As one of Kenvue’s key customer roles, the Key Account Manager at Coles plays a critical role in realising the Extraordinary Power of Everyday Care by partnering with the customer to build brands, grow revenue through effective customer strategies, and ensure long‑term financial performance, physical availability in market, and sustainable business success.

Commercial Leadership & Account Management (60%)

• Lead the delivery of profitable sales growth through continuous evaluation of commercial performance and identification of growth opportunities across Infant Personal Care, Body Wash, Feminine Care and Kmart
• Manage the trade spend budget for the portfolio in line with agreed guardrails, ensuring optimal return on investment and delivery of net sales targets
• Implement and maintain a disciplined approach to GTS, Trade Spend and NTS management through bottom‑up forecasting and ongoing ROI tracking
• Own customer forecasts and stock management to support stable supply and minimise risk
• Manage all administrative account requirements in a timely and accurate manner

Category & Strategic Planning (30%)

• Collaborate with internal category and marketing teams to shape and influence strategic and commercial plans
• Develop, implement and manage category‑level Joint Business Plans, including annual promotional and activation calendars
• Lead formal category reviews to improve range visibility, availability and overall category performance
• Negotiate mutually beneficial commercial and category strategies that deliver growth for both the customer and the busines

Team Contribution & Stakeholder Engagement (10%)

• Actively contribute to the broader Grocery Team by sharing best practice initiatives and insights
• Build and maintain strong, effective relationships with customers, internal stakeholders and field teams
• Ensure field teams are clearly briefed and aligned to support national activity and key customer initiatives

Core Competencies:

Connect

Build deep understanding of customer and shopper needs to inform decision‑making and unlock growth opportunities.

• Develop and maintain strong, value‑adding relationships with customers, cross‑functional partners and internal teams
• Apply a customer‑ and shopper‑led mindset, using insights and trends to identify unmet needs and future growth opportunities
• Foster strong internal collaboration across the organisation, including Commercial Development, Marketing, Finance and Supply Chain

Shape

Anticipate, influence and respond to market, category and industry change to drive sustainable growth.

• Translate customer and shopper insights into clear, actionable category strategies and commercial plans
• Challenge established ways of working, constructively disrupting the status quo to improve outcomes
• Demonstrate commercial courage by taking considered risks and leading change effectively

Lead

Demonstrate strong personal leadership and positive influence to drive performance through collaboration and constructive engagement.

• Lead through influence by collaborating effectively with cross‑functional teams and positively shaping outcomes without direct authority
• Role‑model inclusive behaviours and contribute to a respectful, collaborative team environment that values diverse perspectives
• Engage in open, transparent and constructive discussions, confidently challenging assumptions and contributing ideas to improve commercial outcomes
• Take accountability for own development and performance, proactively seeking feedback and learning to continuously build capability

Deliver

Consistently achieve results while balancing short‑term execution and long‑term strategic priorities.

• Drive accountability and disciplined execution to deliver agreed commercial and strategic outcomes
• Uphold the highest standards of quality, compliance and governance in all aspects of the role
• Make informed trade‑offs to ensure sustainable performance and profitable growth

Qualifications:

• 3+ years experience in FMCG account management
• Experience with Coles and/or Kmart highly desired
• Strong Analytic Skills
• Solid understanding of category management & shopper principles
• Strong financial literacy including the ability to work with P&Ls effectively
• Intermediate level in software systems Excel & PowerPoint
• Strong presentation, negotiation and selling skills
• Excellent written and verbal communication skills

If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation.