Key Account Specialist eCommerce

Key Account Specialist eCommerce

What we do

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent.

Who We Are

Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated.  We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information, click here.

Role reports to:

Key Account Manager

Location:

Europe/Middle East/Africa, Poland, Mazowieckie, Warsaw

Work Location:

Hybrid

What you will do

The Key Account Specialist is responsible for building and maintaining strong relationships with key decision makers, acting as the primary contact for midsized eCommerce Pure Play customers, and leading sales presentations, proposals, and negotiations. You will develop accurate sales forecasts, formulate strategic sales plans, and analyze customer business opportunities to drive growth.

The role is based in Warsaw and follows a hybrid working model (minimum 2 days per week in the office).  

Key Responsibilities

• Cultivate and maintain strategic partnerships with key accounts and decision makers by delivering tailored solutions that anticipate client needs and drive mutual growth.
• Prepare formal proposals and lead negotiations, following with preparing the contracts, routing for approval and managing the execution at customer.
• Establish sales and promo plans, ensuring omnichannel synergy incl. e-commerce and digital support.
• Leverage data-driven insights and conduct thorough economic and competitive analyses to craft innovative account strategies that enhance customer satisfaction, maximize revenue streams, and improve competitive positioning.
• Collaborate with cross-functional teams to develop strategies and execute activation plans tailored to dedicated customers.
• Lead proactive problem-solving initiatives, high-impact presentations, and negotiations with senior customer executives to address client challenges swiftly, secure sales agreements, and ensure sustained loyalty and competitive advantage.
• Develop comprehensive and accurate sales forecasts, reports, and tailored sales plans aligned with organizational objectives for key accounts.
• Deliver, monitor and plan financial, investment and sales KPIs.
• Manage and drive the customer’s P&L, focusing on profitability and top-line results.
• Serve as the primary liaison and trusted advisor for midsized commercial and industrial customers, ensuring seamless communication and service delivery.
• Identify and analyze customer business opportunities and threats, providing actionable insights and strategic recommendations to management.
• Handle operational and administrative tasks to ensure smooth business operations.

What we are looking for

Required Qualifications

• Bachelor’s degree or equivalent qualification in Business, Marketing, or a related field.
• 2-4 years of relevant experience in key account management, sales roles, or managing key accounts.
• Strong foundational skills in client management and commercial principles.
• Ability to work collaboratively within a team environment while also driving individual accountability.
• Proficiency in English (minimum B1 level). 
• Good command of MS Office tools; experience with CRM systems is an asset. 

Desired Qualifications

• Exceptional communication, negotiation, and interpersonal skills with the ability to influence and engage senior stakeholders effectively.
• Strong analytical mindset with demonstrated expertise in project management and data-driven decision making.
• Proactive mindset with a passion for innovation and continuous improvement in account performance and client engagement.
• Highly motivated, independent, and results-oriented professional with a strong bias for action.
• Capability to manage multiple priorities and deliver consistent results under pressure.
• Experience in managing eCommerce Pure Play customers (such as marketplaces, e-drugstores, and/or e-grocery).
• Knowledge of eCommerce KPIs and retail media strategies.

What’s We Offer

• Competitive salary and performance-based quarterly bonus system. 
• Annual merit increase based on individual and business results. 
• Attractive benefits package, including a company car. 
• Opportunity to develop your career within a dynamic, innovative, and supportive team. 
• Exposure to key business stakeholders and strategic clients in the Polish FMCG market.

Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation.