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Manager Complaint Vigilance

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Job ID:
2607045543W
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Kenvue is currently recruiting for a:

Manager Complaint Vigilance

What we do

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent.

Who We Are

Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated.  We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information, click here.

Role reports to:

Director Global Complaint Vigilance

Location:

Europe/Middle East/Africa, Czechia, Prague, Prague

Work Location:

Hybrid

What you will do

The Manager, Complaint Vigilance is responsible for the execution and oversight of complaint vigilance and supporting day-to-day activities for complaint management for the EMEA region and globally (as needed) including but not limited to:

Key Responsibilities

  • Develop and implement strategies for managing complaints and vigilance activities in alignment with regulatory requirements

  • Lead a team to investigate and resolve product quality complaints effectively and efficiently

  • Analyze complaint data to identify trends and areas for improvement in product quality and customer satisfaction

  • Develop and implement strategies to improve complaint handling processes

  • Collaborate with cross-functional teams to ensure timely and appropriate responses to complaints

  • Provide guidance and training to staff on complaint handling procedures and best practices

  • Lead and oversee the development of innovative strategies to enhance the existing complaint processing system

  • Implement advanced systems for analyzing and predicting trends in product quality complaints

  • Collaborate with regulatory authorities, quality control systems, and external auditors to ensure compliance and best practices

  • Direct the resolution of complaints for all products, while ensuring adherence to regulatory standards

Required Qualifications

  • Minimum 8 years of experience in complaint management or related field

  • 2-3 years of leadership experience

  • Bachelor’s Degree in Science/Engineering or a related discipline

  • Strong knowledge of regulatory requirements related to complaint handling and vigilance

  • Excellent communication and interpersonal skills to effectively interact with stakeholders

  • Proven leadership abilities to manage a team and drive results in a fast-paced environment

  • Expertise in product quality complaint management systems is a must

  • Proven track record of leading cross-functional teams and driving business growth

  • Strong analytical skills to interpret complex business data and make informed decisions

  • Ability to influence decision-making at executive levels both internally and externally

  • Demonstrated leadership in navigating through ambiguity, conflict, and complexity

  • Language Requirement: Local and English (effectively writing & speaking)

WHAT IS IN FOR YOU

Employee Benefits:

  • Competitive Benefit Package

  • Paid Company Holidays, Paid Vacation, Volunteer Time & More!

  • Home Office possibilities and working from anywhere (up to 30 days/year) 

  • Pension Insurance

  • Learning & Development Opportunities

  • Meal vouchers, Pluxee benefit cafeteria, Company products with discount

  • Public transportation allowance

  • Employee Resource Groups

Office Facilities:

  • Nice area with restaurants with metro station 300 m from office

  • Modern office with coffee and fruit, focus rooms

Health and Wellness Benefits:

  • On-site gym and massages

  • Global wellbeing reimbursement, long term illness contribution, Accident, Life, and disability insurance

  • Multisport card

  • Parental leave and early returning parents program

If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation.