Manager, Solutions Hub Knowledge and Experience Design

Manager, Solutions Hub Knowledge and Experience Design

What we do

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent.

Who We Are

Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated.  We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information, click here.

Role reports to:

Head of People Support and Knowledge

Location:

Asia Pacific, Philippines, Metro Manila, Taguig

Work Location:

Hybrid

What you will do

The Experience Design Manager, Solutions Hub is responsible for leading cross-functional teams to develop innovative, human-centered employee experiences by applying industry design experience, Service Now expertise, and Knowledge Management quality standards. You will partner across functions and lead a small team to understand user needs through data analysis, create solutions, and ensure alignment with business objectives while driving continuous improvement and operational effectiveness.

Key Responsibilities:

• Lead the design and execution of foundational user experiences for our cross functional Solutions hub, and internal employee support portal.

• Elevate the Solutions Hub’s self-service offerings, integrating industry knowledge with our internal Knowledge Management practices and design standards.

• Collaborate cross-functionally with product managers, delivery teams, process owners, stakeholders, and external partners to translate business needs into intuitive design solutions and enhance solution development.

• Mentor and inspire diverse teams through all phases of the development lifecycle, fostering a culture of creativity, innovation, continuous learning, and adoption of advanced methodologies incorporating AI.

• Drive user-centric research and both develop and monitor comprehensive dashboards and business scorecards to uncover insights, monitor key performance indicators, inform strategic business decisions, and report to leadership.

• Champion the integration of emerging technologies, environmentally sustainable design practices, accessibility, and diverse perspectives to keep the Solutions Hub at the forefront of experience innovation.

• Oversee the creation of scalable design systems and establish policies and procedures that ensure consistency, efficiency, regulatory compliance, and alignment with governance.

• Collaborate with analytics lead to translate insights into design improvements.

• Drive accessibility and personalization strategies for a global user base.

• Partner with Sr. Manager to align design with knowledge governance standards.

Required Qualifications:

• Bachelor’s degree or equivalent in Design, Human-Computer Interaction, Business, or a related field

• 5-7 years of progressive experience in experience design, service operation design, or related disciplines • Proven expertise in design thinking methodologies including discovery, ideation, iteration, and prioritization

• Strong leadership skills with demonstrated success managing and motivating cross-functional teams

• Exceptional communication skills to articulate complex concepts to diverse internal and external stakeholders

• Translate user insights into actionable strategies, designs, or service improvements.

• Strong UX and service design expertise (wireframes, prototypes).

• Expertise in user-centered design methodologies, prototyping tools, and data driven decision making preferred.

• Deep knowledge of human-centered design principles combined with analytical acumen to analyze and influence decisions preferred

• Superior organizational skills with meticulous attention to detail, ensuring thorough follow-up and execution

• Demonstrated ability to innovate within fast-paced environments and adapt to evolving business needs

• Passion for leveraging research and design to solve real-world problems and enhance overall user satisfaction

• Exceptional communication and synthesis abilities to clearly articulate concepts to both technical and non-technical audiences

• Strong leadership skills with the ability to inspire creativity and foster collaboration across domains

If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation.