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People Support Associate – Bogotá

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Job ID:
2607044125W
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Kenvue is currently recruiting for a:

People Support Associate – Bogotá

What we do

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent.

Who We Are

Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated.  We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information, click here.

Role reports to:

PEOPLE SUPPORT COACH AMERICAS

Location:

Latin America, Colombia, Distrito Capital de Bogota, Bogota

Work Location:

Hybrid

What you will do

We are looking for a People Support Associate to manage and resolve global employee inquiries related to HR and Payroll processes through phone, email, webform, and chat.

This position is based in Bogotá.

Key Responsibilities

  • Provide exceptional service by responding promptly and professionally to employee inquiries via phone, email, chat, and webform.
  • Guide and educate users to leverage self‑service tools, promoting efficient solutions and empowering employees.
  • Diagnose and resolve issues, identify root causes, and escalate when necessary to ensure timely resolution.
  • Apply critical thinking to propose creative solutions in line with established procedures.
  • Manage digital tools, case management systems, and communication platforms.
  • Communicate clearly, empathetically, and in a user‑centered manner.
  • Actively participate in continuous improvement and process optimization initiatives.
  • Ensure compliance with quality standards and contribute to the creation of documentation and knowledge articles.

Requirements

  • Completed or ongoing university degree.
  • 2+ years of experience in Shared Services, Contact Center, or Customer Service.
  • Advanced English.
  • Portuguese is plus.
  • Excellent multitasking ability and effective time management.
  • Empathy, active listening, and professional handling of challenging situations.
  • Availability to work rotating schedules (6am, 7am, 8am). Weekends off.

Nice‑to‑haves:

  • Previous experience with Workday or ServiceNow.
  • Experience in HR, Finance, Procurement, or Shared Service Centers.
  • Familiarity with service center tools and processes.

Benefits

  • Competitive benefits package, food allowance, and annual bonus.
  • Paid holidays.
  • Learning and development opportunities.
  • Employee Resource Groups.

Kenvue is proud to be an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status, and will not be discriminated against based on disability.

If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation.