Product Owner - Knowledge and Catalog

Product Owner - Knowledge and Catalog

What we do

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent.

Who We Are

Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated.  We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information, click here.

Role reports to:

Product Dir Service Desk and Operations

Location:

Asia Pacific, India, Karnataka, Bangalore

Work Location:

Hybrid

What you will do

The ITSM Knowledge Management Lead is accountable for defining, governing, and executing the ITSM Knowledge Management practice working with cross function stakeholders to deliver a consistant experience to the business.

 

This role leads the delivery of the ITSM knowledge strategy across service value streams, ensuring that knowledge enables effective value co‑creation for customers, users, and business stakeholders.

The role provides leadership to a team of knowledge management professionals and works in close partnership with service owners, practice leads, and business stakeholders to design and implement innovative solutions for the creation, organization, governance, and presentation of knowledge across all relevant ITSM and enterprise platforms.

 

A core responsibility of the role is to ensure that knowledge content is developed and maintained in a standardized, customer‑centric manner, across the shared HR, Procurement, and IT front‑end. This includes close collaboration with cross‑functional knowledge and experience leaders to ensure  information accuracy, actionable, easily discoverable, consistent, and channel‑agnostic to support operational efficiency, self‑service, and continual improvement.

In addition, the ITSM Knowledge Management Lead is accountable for Service Catalog Management, including defining the catalog strategy, establishing governance and standards, and ensuring best practices are followed to enable clear service definitions, transparency, and effective consumption across the organization.

If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation.