Product Quality Complaint Analyst III

Product Quality Complaint Analyst III

What we do

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent.

Who We Are

Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated.  We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information, click here.

Role reports to:

Director Global Complaint Vigilance

Location:

Europe/Middle East/Africa, Czechia, Prague, Prague

Work Location:

Fully Onsite

What you will do

Job Overview: We are seeking a Product Quality Complaint Analyst III to join our team. This role is crucial for managing product quality complaints for the EMEA region and globally as needed. If you have a strong background in product quality, complaint management, and experience in manufacturing and packaging, we want to hear from you!

Key Responsibilities:

• Complaint Evaluation: Assess complaints as part of our product quality program. This includes analyzing trends, assigning complaints to the correct manufacturing site, reviewing site investigations, and ensuring complaints are appropriately closed or escalated.

• Information Processing: Review updates from our call center and medical safety teams to evaluate their impact on complaint triage and investigation processes.

• Cross-Functional Collaboration: Work with teams such as Global Consumer Care and Medical Safety, as well as external representatives, to efficiently resolve complaints.

• Reporting and Reviews: Contribute to Annual Drug Product Reviews, prepare Complaint Vigilance reports, and create presentations following established procedures. Ensure meeting minutes are documented and action items are completed.

• Project Participation: Engage in projects related to enhancing our Complaint Vigilance processes and implementing system improvements.

• Record Monitoring: Monitor complaint records in our management system to ensure adherence to standard processes and timely closure of complaints.

• Data Compilation: Compile and analyze product and lot-specific complaint data and closure metrics as requested.

• Audit Support: Serve as a Subject Matter Expert during internal and external audits and inspections.

Required Qualifications:

• Bachelor’s Degree in Science, Engineering, or a related field.
• A minimum of 5 years of experience in Quality Assurance or complaint management within the pharmaceutical, medical device, or nutritional industries.
• Detail-oriented with strong documentation skills for tracking corrective actions and investigations.
• Solid understanding of regulatory requirements and quality assurance processes in the healthcare sector.
• Proficient with computer applications, particularly Microsoft Office Suite.
• Strong analytical skills with the ability to interpret complex data and identify trends.
• Ability to work independently, prioritize tasks, and thrive in a fast-paced environment.
• Language Requirement: Fluent in local language and English (both written and spoken).

Desired Qualifications:

• Excellent communication and interpersonal skills for effective collaboration with internal and external stakeholders.
• Strong problem-solving abilities with a focus on accuracy in data analysis and reporting.
• Advanced skills in PowerPoint and Excel, including v-lookup, h-lookup, macros, and pivot tables.
• Experience in supporting manufacturing, packaging, and development operations.
• Familiarity with analytical and reporting tools such as Power BI and Tableau.

What’s In It For You

Employee Benefits:

• 5 weeks of vacation and 3 sick days
• Hybrid model of working / home office
• Pension Insurance
• Meal vouchers, Pluxee benefit cafeteria, Company product discounts
• Language course contribution
• Referral award
• Public transportation allowance
• Bonus based on company policy
   

Office Facilities:

• Office near metro with nearby restaurants
• Modern workspace with coffee, fruit, and focus rooms

Health and Wellness Benefits:

• On-site gym and massages
• Wellbeing reimbursement, long-term illness support
• Accident, life, and disability insurance
• Multisport card
• Parental leave and early-returning parent program

Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation.