Customer Deliver Analyst

Customer Deliver Analyst

O que fazemos

At Kenvue, percebemos o extraordinário poder do cuidado diário. Construída com base em mais de um século de herança e enraizada na ciência, somos a casa de marcas icônicas - incluindo NEUTROGENA®, AVEENO®, TYLENOL,® LISTERINE,® JOHNSON'S® e BAND-AID® que você já conhece e ama. A ciência é a nossa paixão; O cuidado é o nosso talento.

Quem somos

Nossa equipe global é de ~ 22.000 pessoas brilhantes com uma cultura no local de trabalho onde cada voz é importante e cada contribuição é apreciada. Somos apaixonados por insights, inovação e comprometidos em entregar os melhores produtos aos nossos clientes. Com experiência e empatia, ser um Kenvuer significa ter o poder de impactar milhões de pessoas todos os dias. Colocamos as pessoas em primeiro lugar, nos importamos ferozmente, ganhamos confiança com a ciência e resolvemos com coragem - e temos oportunidades brilhantes esperando por você! Junte-se a nós para moldar nosso futuro - e o seu. Para obter mais informações, clique em aqui.

Role reporta para:

Senior Manager Customer Logistics

Location:

North America, United States, Arkansas, Rogers

Local de trabalho:

Totalmente no local

O que você fará

Key Responsibilities:

The Customer Deliver Analyst plays a critical role in improving customer experience and supply chain performance through data-driven decision making, digital tools, and AI-enabled and data-driven problem solving. This role partners across Sales, Customer, Planning, Transportation, Distribution, and Deliver teams to identify root causes, anticipate risks, automate recurring work, and recommend solutions that improve service, cost, inventory health, and operational execution.

Primary functional responsibilities can include:

• Use AI-enabled tools, automation, and advanced analytics to identify trends, root causes, service risks, and improvement opportunities across order management, replenishment, inventory, and logistics.
• Apply AI and digital tools to simplify recurring analysis, improve reporting speed, reduce manual work, and support faster decision-making.
• Translate complex data into clear business recommendations, including customer-level, SKU-level, ship-to-level, and network-level insights.
• Use tools such as Microsoft Copilot, Excel, Power BI, SAP/BW, EDI, Celonis, and other analytics platforms to investigate issues, summarize findings, and support continuous improvement.
• Collaborate with sales, customer, supply chain, and logistics teams to ensure accurate forecasting, improved logistics efficiency and efficient inventory replenishment.
• Lead and support process improvement initiatives focused on cost reduction, service level enhancement, and operational efficiency.
• Prepare and present data-driven recommendations to internal stakeholders and leadership.
• Support order execution and exception management by using data, systems, and cross-functional collaboration to resolve service issues, improve process reliability, and reduce recurring manual intervention.
• Proactively manage order fulfillment to meet customer demand through integration with operating company, distribution, and planning/forecasting.
• Participate in cross-functional projects focused on supply chain optimization and customer service enhancement.
• Lead initiatives to standardize reporting formats, templates, and processes across the team and department.
• Design and maintain dashboards and regular reports for key supply chain metrics (e.g., forecast accuracy, service levels, inventory turns, on-time delivery).
• Lead short-term Sales & Operations execution alignment across cross-functional teams to ensure responsiveness and agility.
• Develop and leverage key business relationships to understand the customer expectations and internal policies/capabilities to proactively manage the business to meet customer expectations. 
• Identify, plan and implement end-to-end solutions that improve service, cost, or develop new capabilities
• Analyze, recommend, and implement modifications to customer purchasing patterns and Kenvue network for optimal service and improved logistics efficiencies
• Drive process and systems improvements that positively impact order management, inventory management, and dashboard measures
• Find opportunities to develop transportation solutions to improve on-time delivery and drive profitable growth through logistics, replenishment, and policy optimization.
• Help resolve escalated discrepancies relating to data integrity, shipping issues, and trade pricing/promotional management through root cause identification and corrective actions
• Monitor and report critical metrics (in stock/out of stock, fill rate, and on-time delivery), and research root cause with supply chain partners and provide back in stock date and action plans to correct and prevent in the future.
• Partner with Supply Chain and Sales to provide detail by SKU recommendations to Customer to drive higher inventory during periods experiencing lift (promotional, seasonal, etc.).
• Support Sales/Demand Planning by providing item level POS and Supply Plan data and feature/ad/promo or reset ship dates.

What we are looking for

Required Qualifications

• Minimum of 0-2 years of related work experience required.
• Bachelor's Degree.
• Solid problem-solving and analytical skills required.
• Proficiency with MS Office, including advanced Excel required.
• Experience with data visualization tools (e.g., Tableau, Qlik, or Power BI, etc.) required.

Desired Qualifications

• Experience with developing digital solutions preferred.
• SAP experience preferred.
• Demonstrated ability and desire to learn and optimize new systems and applications preferred.
• A customer-centric mindset, with customer-facing working experience, is preferred.
• Experience working in the End-to-End Supply Chain (Sourcing, Planning, Manufacturing, Transportation, Distribution, Customer Service) is preferred.
• Business applications preferred, such as BW, EDI, Celonis or other ERP Systems.
• Process Excellence training or certification such as Lean, Six Sigma is preferred.
• Strong project management skills are preferred.
• Strong collaboration and communication skills with experience working on multi-functional teams preferred.

O que você ganha com isso

$61,880.00 - $87,360.00

Isso leva em consideração vários fatores, incluindo local de trabalho, habilidades do candidato, experiência, nível de educação e outros fatores relacionados ao trabalho.

A Kenvue tem orgulho de ser um empregador de oportunidades iguais. Todos os candidatos qualificados serão considerados para o emprego com base no mérito, independentemente de raça, cor, religião, sexo, orientação sexual, identidade de gênero, idade, nacionalidade ou status de veterano protegido e não serão discriminados com base na deficiência.