eCommerce Key Account Manager

eCommerce Key Account Manager

O que fazemos

At Kenvue, percebemos o extraordinário poder do cuidado diário. Construída com base em mais de um século de herança e enraizada na ciência, somos a casa de marcas icônicas - incluindo NEUTROGENA®, AVEENO®, TYLENOL,® LISTERINE,® JOHNSON'S® e BAND-AID® que você já conhece e ama. A ciência é a nossa paixão; O cuidado é o nosso talento.

Quem somos

Nossa equipe global é de ~ 22.000 pessoas brilhantes com uma cultura no local de trabalho onde cada voz é importante e cada contribuição é apreciada. Somos apaixonados por insights, inovação e comprometidos em entregar os melhores produtos aos nossos clientes. Com experiência e empatia, ser um Kenvuer significa ter o poder de impactar milhões de pessoas todos os dias. Colocamos as pessoas em primeiro lugar, nos importamos ferozmente, ganhamos confiança com a ciência e resolvemos com coragem - e temos oportunidades brilhantes esperando por você! Junte-se a nós para moldar nosso futuro - e o seu. Para obter mais informações, clique em aqui.

Role reporta para:

General Manager Nordics

Localização:

Europe/Middle East/Africa, Sweden, Stockholm, Solna

Local de trabalho:

Híbrido

O que você fará

Kenvue is currently looking for:

Ecommerce Key Account Manager – Nordics

Location: Solna (Sweden)

Reports to: Nordic Head of E-commerce

What we do

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent.

Who we are

Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated. We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage - and have brilliant opportunities waiting for you! Join us in shaping our future-and yours. For more information, click here.

What you will do

Own, grow, and optimize strategic online retail partnerships across the Nordics to deliver revenue, market share, and profitability. You will lead end-to-end commercial execution (P&L, forecasting, content, retail media, promotions, innovation launches), build joint business plans, and unlock growth through key pure-players/omnichannel retailers. You will operate with agility, curiosity, and a founder’s mindset to pilot new tactics, scale what works, and challenge the status quo.

Key Responsibilities

Account Ownership & Commercial Delivery

• Own day-to-day relationships with priority eCommerce partners; lead eJBPs and annual agreements to maximize profitable growth.
• Full, accurate forecasting and P&L ownership for your accounts, delivering on sales, spend and profit targets (INS, TCI, NTS, Net GP).
• Negotiate pricing, terms, promotions, and trade investments; design and execute business plans and promotional calendars aligned to corporate guidelines.
• Build positive, trust-based relationships with buyers and operational contacts (including 3PLs) to ensure flawless execution.

Sales & Growth Acceleration

• Deliver revenue and market share targets; create plans that optimize top- and bottom-line performance.
• Identify assortment expansion, bundling, subscription, sampling, and loyalty opportunities; test-and-learn with key retailers to drive engagement and incrementality.
• Maintain an “outside-in” lens on competitor activity and category dynamics to out-perform the market.
• Unlock growth through retail levers such as eventing & full 360 campaigns to drive ROI and share out-performance.
   

Digital Shelf & Content Excellence

• Lead content excellence execution along side ecommerce team (A+ pages, optimized imagery, thumbnails, lifestyle assets), implement best-practice PDP improvements, and elevate search visibility and conversion.
• Adapt global eCommerce playbooks to Nordic markets; build bespoke Swedish assets where needed.
• Drive core capabilities: path-to-purchase understanding, digital shelf metrics, ratings & reviews, retailer A+ content and imagery—partnering with agencies and key platforms.
   

Retail Media & Search

• Lead onsite retail media execution with agency and search specialists; improve ROI of onsite and media investments through structured testing and measurement.

Innovation & Brand Campaigns

• Orchestrate best-in-class execution of New Product Introductions (NPI) and integrated brand campaigns to maximize visibility and customer engagement across the channel.

Data, Insights & Performance Management

• Analyze performance metrics, shopper behavior, and campaign ROI; translate insights into clear actions and quarterly/Monthly business reviews.
• Monitor and improve online customer experience in partnership with Marketing and Retail/Shopper Excellence; provide regular reporting and actionable insights to stakeholders.

Cross-Functional Leadership & Operating Rigor

• Work closely with Supply Chain and Customer Service to ensure eCommerce operations run efficiently (availability, fulfilment, service levels).
• Collaborate with Category Retail Excellence, Shopper Marketing, squads, digital teams, and commercial strategy to identify and land eCommerce opportunities; keep the business informed of progress, challenges, and support needs.
• Ensure a balanced commercial strategy across channels with BU leadership; integrate eCommerce plans for true omni-channel execution and unlock white space.
• Stay current on FMCG/Beauty eCommerce trends and best practices; bring outside-in thought leadership to the Nordics business.

What we are looking for

Required Qualifications

• Bachelor’s degree (Business Administration or related).
• Progressive experience in Key Account Management and eCommerce account management (or related sales); proven track record of exceeding targets.
• Strong negotiation and storytelling-led communication skills.
• Analytical mindset and proficiency with data tools (Excel, BI platforms).
• Demonstrated growth mindset, bold ambition, and willingness to challenge the status quo.

Desired Qualifications

• Ecommerce account management or retailer.com trading experience in Beauty or FMCG.
• Experience with 3PL partnerships and marketplace operations; hands-on with digital content standards and retail media planning.
• Strategic thinker who turns market data into actionable insights; highly organized, detail-oriented, and effective in fast-paced environments.
• Proficiency with Microsoft Office and digital shelf tools; entrepreneurial, proactive problem-solver; strong stakeholder management and relationship building.

Technical/Professional Skills

• Commercial fundamentals, P&L management, market assessment and targeting.
• Channel understanding, customer needs identification, and digital shelf management.
• Content excellence, search and conversion optimization, ratings & reviews.
• Retail media & shopper planning and measurement; eJBPs for example
• Advanced analytics, turning data into action with clear performance storytelling.

Ways of Working & Impact

• Influence & Impact: Consultative selling; persuasive communication; stakeholder alignment at multiple levels; develop creative, mutually beneficial solutions while managing company impact.
• Agility: Challenge the status quo; view opportunities from multiple perspectives; balance short- and long-term decisions; operate confidently in ambiguity with the conviction to lead and the judgment to pivot.

Key Performance Indicators (KPIs)

• Sales, INS, TCI, NTS, Net GP delivery and forecast accuracy.
• Digital shelf metrics (content completeness, search rank, SOV), CVR, ratings & reviews.
• Retail media ROI and NPI launch execution quality.
• Share growth vs. competition and effectiveness of test-and-learn pilots.

Travel

Occasional travel within Sweden and the Nordics for customer meetings and internal collaboration.

What’s in it for you

• Paid Company Holidays, Paid Vacation, Volunteer Time & More!        
• Learning & Development Opportunities        
• Kenvuer Impact Networks        
• This list could vary based on location/region

               

Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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