Global Technology & Content Management Analyst

Global Technology & Content Management Analyst

O que fazemos

At Kenvue, percebemos o extraordinário poder do cuidado diário. Construída com base em mais de um século de herança e enraizada na ciência, somos a casa de marcas icônicas - incluindo NEUTROGENA®, AVEENO®, TYLENOL,® LISTERINE,® JOHNSON'S® e BAND-AID® que você já conhece e ama. A ciência é a nossa paixão; O cuidado é o nosso talento.

Quem somos

Nossa equipe global é de ~ 22.000 pessoas brilhantes com uma cultura no local de trabalho onde cada voz é importante e cada contribuição é apreciada. Somos apaixonados por insights, inovação e comprometidos em entregar os melhores produtos aos nossos clientes. Com experiência e empatia, ser um Kenvuer significa ter o poder de impactar milhões de pessoas todos os dias. Colocamos as pessoas em primeiro lugar, nos importamos ferozmente, ganhamos confiança com a ciência e resolvemos com coragem - e temos oportunidades brilhantes esperando por você! Junte-se a nós para moldar nosso futuro - e o seu. Para obter mais informações, clique em aqui.

Role reporta para:

Associate Manager, Global Technology & Content Management

Localização:

Asia Pacific, Philippines, National Capital, Paranaque

Local de trabalho:

Híbrido

O que você fará

Key Responsibilities

The Analyst’s key responsibilities include:

• Request and document complex local data change controls, collaborating with the local requester to ensure that the change requested adheres to the master data processes and partners’ requirements at the global and regional levels.
• Curate and publish corporate, brand and product knowledge articles ensuring accurate and consistent information is available to the GCC and its partners.
• Maintain accurate and detailed content management workflow statistics supporting dashboard metrics.
• Collaborate with Information Technology to report and help solve content management tools and applications.
• Contribute to master data change controls and knowledge projects, including defining and refining requirements, partner expectations and timelines, and communications at governance meetings.
• Identify novel approaches to master data and knowledge management to simplify and streamline processes.
• Request and execute change controls, aligning to regional and global master data governance.
• Ensure the usability and integrity of system master data and content by reviewing a representative set of change requests for accuracy, completeness and applicability to business rules.
• Assist with training and development of training materials as needed.
• Review Master Data Management standard operating procedures, work instructions and forms.
• Contribute to incidences, investigations and corrective actions / preventative actions.
• Support system upgrade activities including: requirements definition, testing and training.
• Work multi-functionally with and mentor Content Analyst and System Analyst Contractors to ensure end-to-end alignment within system and across system maintenance activities.
• Exercise the highest level of integrity with performed responsibilities and tasks.
• In a timely and prompt manner, identify, report and seek correction for deviations.
• Embrace a behavior of employee involvement and dedication to doing the job right the first time.

Qualifications

The qualifications include:

• BA/BS in business or technology required
• Proficiency in Microsoft Excel; visual basics programming experience required
• Minimum 4 - 6 years’ experience in enterprise systems and content administration; contact centers/customer service environments and work in global product databases required
• Understanding of data/knowledge management systems and supporting automation tools and applications; experience in data hierarchies required
• Understanding of content management supporting systems operations; experience in product configurations required
• Experience in Supply Chain SAP product master data configuration required
• Good technical and analytical skills with the proficiency to pinpoint data anomalies in records based on analysis
• Strong customer service orientation, creative and positive problem solver
• Strong leadership skills, able to direct individuals in the context of project related activities
• Excellent written and verbal communication skills
• Proven critical thinking skills

Kenvue is proud to be an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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