Jr. Complaint Vigilance Analyst

O que fazemos

At Kenvue, percebemos o extraordinário poder do cuidado diário. Construída com base em mais de um século de herança e enraizada na ciência, somos a casa de marcas icônicas - incluindo NEUTROGENA®, AVEENO®, TYLENOL,® LISTERINE,® JOHNSON'S® e BAND-AID® que você já conhece e ama. A ciência é a nossa paixão; O cuidado é o nosso talento.

Quem somos

Nossa equipe global é de ~ 22.000 pessoas brilhantes com uma cultura no local de trabalho onde cada voz é importante e cada contribuição é apreciada. Somos apaixonados por insights, inovação e comprometidos em entregar os melhores produtos aos nossos clientes. Com experiência e empatia, ser um Kenvuer significa ter o poder de impactar milhões de pessoas todos os dias. Colocamos as pessoas em primeiro lugar, nos importamos ferozmente, ganhamos confiança com a ciência e resolvemos com coragem - e temos oportunidades brilhantes esperando por você! Junte-se a nós para moldar nosso futuro - e o seu. Para obter mais informações, clique em aqui.

Role reporta para:

Director Global Complaint Vigilance

Localização:

Latin America, Brazil, Sao Paulo, Sao Jose dos Campos

Local de trabalho:

Híbrido

O que você fará

Atualmente estamos com 4 posições abertas para Analista Júnior.

The JR. COMPLAINT VIGILANCE ANALYST is responsible for processing product quality complaints and supporting day-to-day activities for complaint management for the North America region and globally (as needed) including but not limited to:

Key Responsibilities

• Conduct initial assessment and identification of complaints in alignment with the product quality complaint program. This may include, but is not limited to, review of complaints to verify customer verbatim, lot number, subject coding, and trend analysis.
• Review and process Monitored for Trend (MFT), change logs from the call center and medical safety to assess impact on triage and investigation process.
• Evaluate field samples and/or photo attachments and analyze complaint data related to product quality issues to ensure timely processing of complaint investigations.
• Collaborate with cross-functional teams such as Global Consumer Care, Medical Safety Internal affiliates and External site representatives to address and resolve complaints efficiently.
• Monitor complaint records in the complaint management system to ensure the process is being followed and complaints are closed as required.
• Prepare reports as requested in support of internal and external audits as needed.
• Compiles product and lot-specific complaint trending data and complaint closure metrics as requested.
• As necessary, this position will support the Analyst functions in other Geographical regions for Consumer products.
• Assist with global and regional projects within the department, communicate effectively with all levels of management.

Required Qualifications

• Bachelor’s Degree in Science/Engineering or a related discipline
• Minimum 1+ years related experience in Quality Assurance and/or complaint management in pharmaceutical, medical device, nutritional or related industry experience
• Proficiency in the use of computer systems and applications such as Microsoft Office Suite
• Language Requirement:  Both Portuguese and English (effectively writing & speaking)

Desired Qualifications

• Strong analytical skills with the ability to interpret complex data effectively
• Effective communication and interpersonal skills
• Ability to work independently and prioritize tasks effectively
• Detail-oriented with the ability to document and track corrective actions and complaint investigations
• Demonstrated ability to work as part of a team to achieve organizational goals
• Knowledge of regulatory requirements and quality assurance processes in the healthcare industry

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