Lead Reporting & Analytics Analyst

Lead Reporting & Analytics Analyst

O que fazemos

At Kenvue, percebemos o extraordinário poder do cuidado diário. Construída com base em mais de um século de herança e enraizada na ciência, somos a casa de marcas icônicas - incluindo NEUTROGENA®, AVEENO®, TYLENOL,® LISTERINE,® JOHNSON'S® e BAND-AID® que você já conhece e ama. A ciência é a nossa paixão; O cuidado é o nosso talento.

Quem somos

Nossa equipe global é de ~ 22.000 pessoas brilhantes com uma cultura no local de trabalho onde cada voz é importante e cada contribuição é apreciada. Somos apaixonados por insights, inovação e comprometidos em entregar os melhores produtos aos nossos clientes. Com experiência e empatia, ser um Kenvuer significa ter o poder de impactar milhões de pessoas todos os dias. Colocamos as pessoas em primeiro lugar, nos importamos ferozmente, ganhamos confiança com a ciência e resolvemos com coragem - e temos oportunidades brilhantes esperando por você! Junte-se a nós para moldar nosso futuro - e o seu. Para obter mais informações, clique em aqui.

Role reporta para:

ASSOC DIR GLOBAL TECH&BUSINESS SOLUTION

Localização:

Asia Pacific, Philippines, National Capital, Paranaque

Local de trabalho:

Híbrido

O que você fará

Key Responsibilities

The key responsibilities include:

• Capture reporting & analytics requirements from users ensuring appropriate prioritization.
• Prioritize reporting & analytics workload on a day-to-day basis, ensuring requested reports and dashboards are generated timely and with quality.
• Design, build and execute reports and dashboards.
• Develop and own report templates and solve template issues.
• Collaborate with Kenvue IT to resolve reporting & analytics application, system integration and automation issues.
• Develop, automate and maintain SMART forms, reports and dashboards.
• Author and own procedures and work instructions governing GCC Reporting & Analytics.
• Own and contribute to GCC Reporting & Analytics-related incidences, investigations and corrective actions / preventative actions.
• Maintain workflow dashboard metrics, ensuring the GCC reporting & analytics group is adequately staffed.
• Enforce alignment of transactional master data to promote report standardization and consistency.
   

Qualifications

The qualifications include:

• BA/BS in business or technology required.
• Minimum 5 - 8 years’ experience in senior roles, leading reporting & analytics developers required.
• 5 years’ experience in Visual Basics and Python programming required.
• 5 years’ experience in database administration (Oracle, SQL Server and/or MySQL) required.
• Solid understanding of data management systems or contact management systems required.
• Experience in Generative AI required.
• Experience supporting contact centers operations a plus.
• Strong customer service orientation, creative and positive problem solver required.
• Strong analytical skills with the ability to pinpoint problems in data records based on analysis required.
• Strong leadership skills to direct individuals in the context of project related activities required.
• Excellent written and verbal communication skills required.
• Demonstrated critical thinking skills required.
   

Kenvue is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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