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Manager Complaint Vigilance

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2607045543W
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Kenvue está atualmente recrutando para um:

Manager Complaint Vigilance

O que fazemos

At Kenvue, percebemos o extraordinário poder do cuidado diário. Construída com base em mais de um século de herança e enraizada na ciência, somos a casa de marcas icônicas - incluindo NEUTROGENA®, AVEENO®, TYLENOL,® LISTERINE,® JOHNSON'S® e BAND-AID® que você já conhece e ama. A ciência é a nossa paixão; O cuidado é o nosso talento.

Quem somos

Nossa equipe global é de ~ 22.000 pessoas brilhantes com uma cultura no local de trabalho onde cada voz é importante e cada contribuição é apreciada. Somos apaixonados por insights, inovação e comprometidos em entregar os melhores produtos aos nossos clientes. Com experiência e empatia, ser um Kenvuer significa ter o poder de impactar milhões de pessoas todos os dias. Colocamos as pessoas em primeiro lugar, nos importamos ferozmente, ganhamos confiança com a ciência e resolvemos com coragem - e temos oportunidades brilhantes esperando por você! Junte-se a nós para moldar nosso futuro - e o seu. Para obter mais informações, clique em aqui.

Role reporta para:

Director Global Complaint Vigilance

Localização:

Europe/Middle East/Africa, Czechia, Prague, Prague

Local de trabalho:

Híbrido

O que você fará

The Manager, Complaint Vigilance is responsible for the execution and oversight of complaint vigilance and supporting day-to-day activities for complaint management for the EMEA region and globally (as needed) including but not limited to:

Key Responsibilities

  • Develop and implement strategies for managing complaints and vigilance activities in alignment with regulatory requirements

  • Lead a team to investigate and resolve product quality complaints effectively and efficiently

  • Analyze complaint data to identify trends and areas for improvement in product quality and customer satisfaction

  • Develop and implement strategies to improve complaint handling processes

  • Collaborate with cross-functional teams to ensure timely and appropriate responses to complaints

  • Provide guidance and training to staff on complaint handling procedures and best practices

  • Lead and oversee the development of innovative strategies to enhance the existing complaint processing system

  • Implement advanced systems for analyzing and predicting trends in product quality complaints

  • Collaborate with regulatory authorities, quality control systems, and external auditors to ensure compliance and best practices

  • Direct the resolution of complaints for all products, while ensuring adherence to regulatory standards

Required Qualifications

  • Minimum 8 years of experience in complaint management or related field

  • 2-3 years of leadership experience

  • Bachelor’s Degree in Science/Engineering or a related discipline

  • Strong knowledge of regulatory requirements related to complaint handling and vigilance

  • Excellent communication and interpersonal skills to effectively interact with stakeholders

  • Proven leadership abilities to manage a team and drive results in a fast-paced environment

  • Expertise in product quality complaint management systems is a must

  • Proven track record of leading cross-functional teams and driving business growth

  • Strong analytical skills to interpret complex business data and make informed decisions

  • Ability to influence decision-making at executive levels both internally and externally

  • Demonstrated leadership in navigating through ambiguity, conflict, and complexity

  • Language Requirement: Local and English (effectively writing & speaking)

WHAT IS IN FOR YOU

Employee Benefits:

  • Competitive Benefit Package

  • Paid Company Holidays, Paid Vacation, Volunteer Time & More!

  • Home Office possibilities and working from anywhere (up to 30 days/year) 

  • Pension Insurance

  • Learning & Development Opportunities

  • Meal vouchers, Pluxee benefit cafeteria, Company products with discount

  • Public transportation allowance

  • Employee Resource Groups

Office Facilities:

  • Nice area with restaurants with metro station 300 m from office

  • Modern office with coffee and fruit, focus rooms

Health and Wellness Benefits:

  • On-site gym and massages

  • Global wellbeing reimbursement, long term illness contribution, Accident, Life, and disability insurance

  • Multisport card

  • Parental leave and early returning parents program

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