Order Management & Compliance Analyst

Order Management & Compliance Analyst

O que fazemos

At Kenvue, percebemos o extraordinário poder do cuidado diário. Construída com base em mais de um século de herança e enraizada na ciência, somos a casa de marcas icônicas - incluindo NEUTROGENA®, AVEENO®, TYLENOL,® LISTERINE,® JOHNSON'S® e BAND-AID® que você já conhece e ama. A ciência é a nossa paixão; O cuidado é o nosso talento.

Quem somos

Nossa equipe global é de ~ 22.000 pessoas brilhantes com uma cultura no local de trabalho onde cada voz é importante e cada contribuição é apreciada. Somos apaixonados por insights, inovação e comprometidos em entregar os melhores produtos aos nossos clientes. Com experiência e empatia, ser um Kenvuer significa ter o poder de impactar milhões de pessoas todos os dias. Colocamos as pessoas em primeiro lugar, nos importamos ferozmente, ganhamos confiança com a ciência e resolvemos com coragem - e temos oportunidades brilhantes esperando por você! Junte-se a nós para moldar nosso futuro - e o seu. Para obter mais informações, clique em aqui.

Role reporta para:

Customer Experience Specialist - Supply Chain

Localização:

Asia Pacific, Australia, New South Wales, Sydney

Local de trabalho:

Híbrido

O que você fará

As a Order Management & Compliance Analyst, you will be an integral part of the Deliver team, responsible for leveraging analytics and strategic insights to enhance end-to-end operational support. Your primary focus will be on driving data-driven decision-making and optimising customer service delivery processes. This role involves managing and analysing customer orders, claims, and support processes on a day-to-day basis, ensuring timely and effective resolution of issues. By collaborating with cross-functional teams, you will play a crucial role in identifying opportunities for process improvement and driving the strategic development and streamlining of our support operations. Your analytical capabilities will be essential in transforming data into actionable strategies to elevate the customer experience and contribute to the overall success of the organisation.
 

Realize the Extraordinary Power of Everyday Care
1. Data-Driven Decision Making: By leveraging advanced analytics, the Order Management & Compliance Analyst can identify trends, pain points, and opportunities for improvement, ensuring that everyday interactions with customers are optimised for care and efficiency. This data-driven approach ensures that every customer touchpoint is thoughtfully considered and tailored to meet their needs.
2. Enhanced Customer Service Delivery: The role's focus on optimising customer service processes ensures that customers receive timely and effective resolutions to their issues, reinforcing the company's commitment to exceptional care in every interaction.
3. Proactive Issue Resolution: By managing and analysing customer orders, claims, and support processes, the analyst ensures that potential issues are identified and addressed proactively, minimising disruptions and enhancing the overall customer experience.
4. Collaborative Improvement: Through collaboration with cross-functional teams, the Customer Experience Analyst helps create a unified approach to customer care, ensuring that every department works together to deliver seamless and extraordinary service.
5. Strategic Development: The role's emphasis on driving the strategic development and streamlining of support operations means that the company continuously evolves and improves its processes, ensuring that the care provided is not only consistent but also innovative and forward-thinking.

What we are looking for

Required Qualifications

• Associate degree or equivalent education in a related field.
• 2-4 years of relevant experience in order management, customer service, or compliance roles.
• Excellent communication skills to interface with all levels of management and cross-functional teams.
• Strong analytical and problem-solving skills with the ability to work independently.
• Demonstrated ability to manage complex administrative tasks and coordinate multiple priorities efficiently.

Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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