Senior Manager Customer Development, Amazon Self Care

Senior Manager Customer Development, Amazon Self Care

O que fazemos

At Kenvue, percebemos o extraordinário poder do cuidado diário. Construída com base em mais de um século de herança e enraizada na ciência, somos a casa de marcas icônicas - incluindo NEUTROGENA®, AVEENO®, TYLENOL,® LISTERINE,® JOHNSON'S® e BAND-AID® que você já conhece e ama. A ciência é a nossa paixão; O cuidado é o nosso talento.

Quem somos

Nossa equipe global é de ~ 22.000 pessoas brilhantes com uma cultura no local de trabalho onde cada voz é importante e cada contribuição é apreciada. Somos apaixonados por insights, inovação e comprometidos em entregar os melhores produtos aos nossos clientes. Com experiência e empatia, ser um Kenvuer significa ter o poder de impactar milhões de pessoas todos os dias. Colocamos as pessoas em primeiro lugar, nos importamos ferozmente, ganhamos confiança com a ciência e resolvemos com coragem - e temos oportunidades brilhantes esperando por você! Junte-se a nós para moldar nosso futuro - e o seu. Para obter mais informações, clique em aqui.

Role reporta para:

Director eComm CD Amazon Self Care

Location:

North America, United States, New Jersey, Summit

Local de trabalho:

Totalmente remoto

O que você fará

The Senior Manager Customer Development, Amazon is responsible for developing and executing strategic customer growth plans, delivering financial targets and managing ongoing customer relationships.

Key Responsibilities

• Develop consumption and shipment plans to deliver financial commitments internally and to the customer
• Define, monitor, and assess key metrics to track progress and adjust the plan as needed to deliver results
• Deliver industry leading profitable growth for Kenvue and Amazon through successful customer negotiations
• Ensure strong connectivity with internal stakeholders (Media, Shopper, Marketing, Customer Strategy, Supply Chain, Finance) to infuse customer insights and eCommerce knowledge into business planning and drive Amazon opportunities forward
• Leads, shapes, and executes business plans to deliver sales results, including maximized volume potential, increased merchandising and media effectiveness, growth and brand share
• Manages direct reports and is accountable for their talent management and development
• Responsible for leading strong collaboration with multiple internal stakeholders and eCommerce team members, balancing needs of the brand with demands of the customer to deliver win-win scenarios, leaning on experts across stakeholder groups, and instilling followership in efforts to win with a highly dynamic/evolving customer
• Be a subject matter expert in all demand drivers of the Amazon 1P business including, but not limited to price, promo, packaging/assortment levers, media/search, shopper
• Develop and maintain the online channel portfolio of Kenvue items while balancing customer and Kenvue item profitability metrics
• Responsible for accurate forecasting of monthly sales by franchise and brands.
• Leads annual business planning process and leverages business analytics to influence customer and company decision making at top-to-top levels.
• Serves as “voice of customer” to the company in order to address customer needs and accomplish goals and objectives, including launching new items and optimal path to purchase execution
• Manages trade spend to stay within budget and to maximize ROI
• Manages customer-specific scorecards to monitor sales progress and identify and close sales gaps
• Coordinate, analyze, and draw conclusions from a variety of data sources such as customer POS, Amazon Vendor Central, Stackline, and Pacvue to independently discern trends and provide insights-based recommendations to influence strategies
• Serve as a change agent within the eCommerce channel, at the customer, and internal Kenvue functions driving and instituting strategies that improve collaborative, innovative efforts that result in increased sales, profit and/or business productivity
• Complies with company policies and procedures at all times

What we are looking for:

Required Qualifications

• Bachelor's degree and 8+ years of prior experience in customer sales, category insights/management, analytics, shopper marketing/insights, or related field in a consumer products environment
• Robust experience with data analysis; Ability to access, interpret and draw accurate conclusions from sales and customer data is required
• Prior success negotiating with and influencing multiple levels of customer leadership
• Strong financial and analytical acumen
• Ability to build impactful presentations to explain recommendations and findings of analyses, resources, and studies.
• Experience in leadership and development of direct reports
• Ability to accurately forecast and predict business results.
• Ability to work optimally within a fast-paced, sophisticated matrix and changing environment.
• Ability to influence decision-makers up and down two or more levels, with and without direct authority, to ensure a fully aligned customer/company business plan.
• Ability to identify and assess risk and prioritize competing demands.
• This role will require up to 10% travel

Desired Qualifications

• Robust Customer Development experience across multiple customers
• eCommerce and Customer Strategy experience is preferred
• Experience with syndicated eCommerce data systems preferred
• Cross functional experience

O que você ganha com isso

$152,150.00 - $214,800.00

Isso leva em consideração vários fatores, incluindo local de trabalho, habilidades do candidato, experiência, nível de educação e outros fatores relacionados ao trabalho.

A Kenvue tem orgulho de ser um empregador de oportunidades iguais. Todos os candidatos qualificados serão considerados para o emprego com base no mérito, independentemente de raça, cor, religião, sexo, orientação sexual, identidade de gênero, idade, nacionalidade ou status de veterano protegido e não serão discriminados com base na deficiência.