Sr. Support Configurator

Sr. Support Configurator

O que fazemos

At Kenvue, percebemos o extraordinário poder do cuidado diário. Construída com base em mais de um século de herança e enraizada na ciência, somos a casa de marcas icônicas - incluindo NEUTROGENA®, AVEENO®, TYLENOL,® LISTERINE,® JOHNSON'S® e BAND-AID® que você já conhece e ama. A ciência é a nossa paixão; O cuidado é o nosso talento.

Quem somos

Nossa equipe global é de ~ 22.000 pessoas brilhantes com uma cultura no local de trabalho onde cada voz é importante e cada contribuição é apreciada. Somos apaixonados por insights, inovação e comprometidos em entregar os melhores produtos aos nossos clientes. Com experiência e empatia, ser um Kenvuer significa ter o poder de impactar milhões de pessoas todos os dias. Colocamos as pessoas em primeiro lugar, nos importamos ferozmente, ganhamos confiança com a ciência e resolvemos com coragem - e temos oportunidades brilhantes esperando por você! Junte-se a nós para moldar nosso futuro - e o seu. Para obter mais informações, clique em aqui.

Role reporta para:

IT Manager Technical Platform Owner

Localização:

Asia Pacific, India, Karnataka, Bangalore

Local de trabalho:

Híbrido

O que você fará

Support analyst

This position reports into Support Lead and is based at Bangalore, India.

Who we are

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent. Our global team is made by 22,000 diverse and brilliant people, passionate about insights, innovation and committed to deliver the best products to our customers. With expertise and empathy, being a Kenvuer means to have the power to impact life of millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information, click here.

               

Role reports to: Support Lead

Location: Bangalore, India

Travel %:

Pay:   (If compliant with country laws)

What you will do

The Support analyst is responsible for analyzing support requests, classify and escalate request according to SOPs, troubleshooting, and providing technical support and guidance. You will also participate in project teams, advising on system improvements, and provide status reports and documentation to department management and business partners:

Key Responsibilities

·         Develop and maintain support documentation for internal and external stakeholders

·         Provide technical support to end-users and troubleshoot issues

·         Collaborate with cross-functional teams to identify and resolve technical problems

·         Assist in the implementation of new systems and technologies

·         Conduct regular system audits and make recommendations for improvements

·         Conduct feasibility studies, prepare reports, and create solutions to problems

·         Provide status reports, progress reports, and documentation to department management and business partners

·         Demonstrate an understanding of business partner needs, provide project support, and test solutions

·         Contribute to concept design specifications for existing systems

·         Troubleshoot existing program applications

·         Compile and store necessary documentation, support SOPs and user training materials

·         Read and interpret computer logic flowcharts for analysis and integration

·         Monitor quality standards, system availability, and support SLAs

·         Process employee suggestions and ideas for process improvement

What we are looking for

Required Qualifications

·         Bachelor’s Degree or equivalent in Computer Science or related field

·         2-4 years of experience in a similar role

·         Strong analytical and problem-solving skills

·         Excellent communication and interpersonal skills

·         Ability to work independently and as part of a team

·         2-4 years related experience in supporting using JIRA or other support ticket systems

Desired Qualifications

·         Experience with Aprimo, Workfront, BrandMaker or a similar Marketing workflow tool is strongly preferred

·         Experience with DAM, PIM, or MRM platforms, and Process Design is a plus

·         Analytical skills and problem-solving skills

·         Experience in Word, Excel, PowerPoint, SharePoint, and other MS office tools required

·         Advanced verbal and written skills in English

·         Experience in large and global enterprises is desirable

Qualifications - External

Bachelor’s Degree or equivalent in Computer Science or related field

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