Talent Onboarding Analyst

Talent Onboarding Analyst

O que fazemos

At Kenvue, percebemos o extraordinário poder do cuidado diário. Construída com base em mais de um século de herança e enraizada na ciência, somos a casa de marcas icônicas - incluindo NEUTROGENA®, AVEENO®, TYLENOL,® LISTERINE,® JOHNSON'S® e BAND-AID® que você já conhece e ama. A ciência é a nossa paixão; O cuidado é o nosso talento.

Quem somos

Nossa equipe global é de ~ 22.000 pessoas brilhantes com uma cultura no local de trabalho onde cada voz é importante e cada contribuição é apreciada. Somos apaixonados por insights, inovação e comprometidos em entregar os melhores produtos aos nossos clientes. Com experiência e empatia, ser um Kenvuer significa ter o poder de impactar milhões de pessoas todos os dias. Colocamos as pessoas em primeiro lugar, nos importamos ferozmente, ganhamos confiança com a ciência e resolvemos com coragem - e temos oportunidades brilhantes esperando por você! Junte-se a nós para moldar nosso futuro - e o seu. Para obter mais informações, clique em aqui.

Role reporta para:

Senior Talent Onboarding Analyst

Localização:

Asia Pacific, Philippines, National Capital, Paranaque

Local de trabalho:

Híbrido

O que você fará

The Talent Onboarding Analyst is responsible for the execution of assigned Talent Onboarding tasks to support employees, candidates, managers and other human resource teams at Kenvue. This role provides applicable services and global support in Onboarding activities which may include posting job requisitions, coordinating assessments, due diligence processes via background checks, generating offers, initiating laptop provisioning for new joiners and onboarding new hires into Workday.

The Talent Onboarding Analyst demonstrates customer service orientation, problem solving skills, and knowledge of Human Resource processes and related systems to perform responsibilities, operating as a liaison with candidates, employees, Talent Acquisition, the global HR service center teams, and external vendors as applicable.

 Key Responsibilities:

• Work to meet expected service levels and business performance goals by performing Onboarding Administration day-to-day delivery of services – sourcing, posting job requisitions, scheduling job interviews, coordinating assessments and background checks, generating offers, onboarding into HR system, and initiating laptop provisioning for new joiners.

• Ability to work in cross-functional and cross geography teams leveraging people analytics and reporting techniques, using data to identify solutions to complex problems.

• Access enabling technology to complete client inquiries and transactions.

• Fully document all cases in case management application as required.

• Escalate complex transactions for resolution or contact with third party vendors as appropriate.

• Strong reporting and data analysis skills, which include accessing, evaluating and profiling data, and creating data visualizations to tell stories.

• Assist and encourage users / customers to make effective use of self-service options, systems, products, services, etc. in order to drive rapid resolution and empower customers; educate and inform customers of the full range of services available to them.

• Attend to and process customer inquiries and request by applying Onboarding Administration standard operating procedures and utilizing problem solving skills for resolution.

• Respond to requests / inquiries from customers (prioritizing as appropriate) and execute on the key tasks and activities within Talent Onboarding Solutions team in accordance with defined procedures and guidelines. Investigate issue areas and determine methods of mitigation in order to resolve problems within acceptable timeframes, routing or escalating inquiries as appropriate in order to uphold effective and timely resolution.

• Take ownership of all Onboarding Administration assigned tasks, initiatives, and inquiries and ensure that they are resolved / completed efficiently and with a superior level of quality.

• Communicate and interact effectively with customers and team members; develop credibility and trusted mutually respected relationships with customers, supervisors, and team members.

• Interact and interface with customers, vendors, service providers, and other third parties as applicable in relation to the activities and dependencies of the role.

• Ability to work autonomously and with limited direction or ambiguity.

• Develop understanding of shared services operations and the Kenvue organization

• Identify Talent Onboarding Solutions process improvement areas of opportunity on daily operational processes and provide support to implement these initiatives by highlighting and discussing key enhancements/automations/improvement programs with the Global Talent Onboarding Solutions Team Lead.

• Contribute positively to a knowledge sharing environment by documenting and sharing all relevant working experiences with issue resolution for knowledge database future reference.

Other Responsibilities:

• Support a variety of HR related requests and processes throughout the entire employee lifecycle in accordance with existing process documentation and HR policies globally. Areas of focus may include, but not limited to employee data management, compensation and benefits, and exit management.

• Perform special projects and related duties as assigned.

• Work in collaboration with other Talent Onboarding Solutions team members to execute tasks and fulfill key deliverables, seeking input and assistance as needed.

• Establish and maintain a confidential and sensitive work environment, focusing on customer service by handling all customer requests in a professional manner.

• Participates in scheduled and ad hoc training in order to improve performance, process acumen and gain additional knowledge on Onboarding processes.

What We Are Looking For

Required Qualifications:

• Associate’s/Bachelor’s Degree or Equivalent in HR or related field

• At least with 3 years of related work experience

• Demonstrates customer orientation and excellent customer service skills

• Strong organization skills, attention to detail and follow through to resolve any outstanding issues

• Strong problem solving/issue resolution skills

• Strong written and verbal communication skills; manages internal communications and external/client communications with detailed support and assistance

• Experience with tools to report data, track and analyze trends

Preferred Qualifications:

• Service Center experience, HR and/or Payroll Service Center preferred

• Experience in one or more HR Functional domains (Benefits, Compensation, HRIS, Onboarding, Workforce Data Administration, HR Business Partnering, Employee Relations) or Payroll

• Strong written and verbal communication skills

• Experience in data analysis and reporting preferred

• Experience using Case Management tools (ideally SFDC, Service Now)

• Knowledge of common office productivity software and the ability to learn customer service software applications (e.g., MS Office, Outlook, Excel, Powerpoint, Internet Explorer)

• A global mindset, with the capability to understand and correctly represent the needs of the countries and region

• Demonstrated understanding how work and local activities integrate with other HR functional work and in alignment with HR standards.

• Discretion, professionalism, confidentiality and judgment

• Ability to prioritize workload and provide timely follow-up and resolution

• Ability to work effectively in a fast-paced, self-directed team-based environment

What’s In It For You

• Competitive Benefit Package

• Paid Company Holidays, Paid Vacation, Volunteer Time, Summer Fridays & More!

• Learning & Development Opportunities

• Employee Resource Groups 

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