Quality Systems Manager

Quality Systems Manager

What we do

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent.

Who We Are

Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated.  We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information, click here.

Role reports to:

Director, Quality & Compliance Thailand Make Quality

Location:

Asia Pacific, Thailand, Bangkok, Bangkok

Work Location:

Fully Onsite

What you will do

A. Overall Responsibility:

• Governance process to ensure the compliance with quality system elements, GMP, ISO 9001 and Halal requirement.

• Lead quality audit program for both External and Internal audit.

• Ensure the compliance of audit action plan development and improvement

• Governance quality review and monitoring eg. Management review

• Ensure the achievement of Quality KPI

• Lead standards deployment and quality system initiatives

• Ensure the implementation of WW Procedure/Global SOP, QSP (Regional SOP), cGMP standard, Quality and Compliance as well as regional initiatives/procedures.

• Leading Quality System process eg. Document/record control, change control, complaint management, Non-conformance and CAPA, training via quality application: Tru, Compliance Wire, PQMS, and Symphony to ensure the compliance of data integrity, timeliness and effectiveness.

• Lead for manage complaint management for investigation, including monitoring complaint trend by provide complaint analysis report.

• Governance indirect material supplier management program.

• Ensure the implementation of Halal requirement ▪ Governance Pest control program

B. Principal Responsibilities:

• Lead and support for internal and external audit included of closing the findings are not according to standard.

• Develop internal audit plan and conduct auditor qualification, schedule the internal audit and develop internal audit report, including ensure the action is initiated for each audit observation. Ensure the effectiveness of action plan.

• Lead quality review and responsible for monthly report and management review preparation.

• Ensure completion of quality KPI record via Metric pulse.

• Deploy the quality standard and requirement for implementation at local level Deploy quality application: Tru, Compliance Wire, PQMS, and Symphony by provide training to all users and ensure that the users can use all application to record quality information.

• Conduct Gap analysis, training of standards, and deployment of new/updated WW Procedure/Global SOP, QSP (Regional SOP) to related functions.

• Manage complaint via PQMS system for part of investigation ensure action plan initiation, including effectiveness of the action with timely manner.

• Ensure the indirect supplier qualification process implement for new supplier and conduct the indirect supplier audit and internal assessment as per plan.

• Lead Halal activities eg. Halal internal audit, Halal management review, Halal supporting document review for New/alternative materials and ensure the compliance Halal requirement through the process.

• Plan and conduct the training courses per GxP requirement and local regulatory requirement.

• Responsible for quality system improvement in manufacturing process included WH, Production and all support function.

• Ensure pest control program in place and the procedure of pest control is follow and effective. Lead investigation to solve pest related issue

Key Result Areas:

• Zero Quality hold, Zero field action

• On-time for management review report and conduct the review as per procedure

• Compliance to Quality Policy, Enterprise standards, WW Procedures and Guidelines, Regional QSPs and local SOPs

• Internal Audit has been conducted as annual plan

• On-time for Audit Action Plan for both internal and external audit

• No critical observation from external audit

• 100% on time for complaint investigation closure

Key Qualifications:

Education:

• Bachelors degree in Science

Professional Experience:

• Experience in QA and QS field

• Extensive on quality auditing experience in a consumer product and medical device

• QA exposure to quality standard eg. ISO, GMP will be desirable.

• Knowledge/Understanding of GMP, ISO9001 or equivalent Quality Systems or Standards

Knowledge & Skills:

• Good knowledge of GMP and/or equivalent Quality Assurance Systems (eg. ISO 9001:2015)

• Having Quality Auditing skill

• Strong knowledge of GMPs, WWSPs, QSPs and other Quality Systems and Guidelines

• Strong communication skill with leadership abilities. Good coordination and interpersonal skills

• Good command of written and spoken English together with computer literacy

If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation.