R2P Triage Specialist (18-months contract)

R2P Triage Specialist (18-months contract)

What we do

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent.

Who We Are

Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated.  We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information, click here.

Role reports to:

R2P Triage Team Lead

Location:

Europe/Middle East/Africa, Czechia, Prague, Prague

Work Location:

Hybrid

What you will do

This position is a maternity cover for 18 months (with possible prolongation to 24 months) or further development inside the company.

The R2P Specialist will be responsible for being the “single point of contact” for interactions between the requesters and business partners, Procurement sourcing operation, Procurement strategic and Accounts Payable (as needed) ensuring a positive and compliant end user experience. These interactions would primarily be (but not limited to) providing general assistance with no touch transactions – i.e. Basic navigation guidance/help and more detailed assistance for low and high touch transactions - i.e. requisition creation, PO creation, receiving, PO closure and status updates.

Key Responsibilities

Triage & Concierge Management

• Performs transactional support pertaining to sourcing/purchase request triaging, buying support, and requisition completion.
• Provides end user support for the Ariba eMarketplace; Triaging low touch, high touch, and no touch (needing completion assistance) requisitions – following the category card instructions.
• Manage and resolve tickets requests in ServiceNow.
• Converts fully completed Purchase Requests into Purchase Orders based on applicable forms from Ariba guided buying (applicable for requests w/ Sourcing activities)

Request for New or Changes to Supplier Data

• Coordinate new supplier requests or supplier data changes with procurement.
• Defines data review approach between the requestor and/or the vendor as necessary, by prioritizing compliance on supplier and category selection.
• Monitors compliance to existing policies and data standards

Stakeholder Management/Customer Service/L3 Helpdesk Escalation:

• Deliver service excellence and maximize customer service satisfaction
• Identify, resolve and communicate critical user support issues in a timely manner.
• Execute Voice of the Customer (VOC) action plan from different stakeholders
• Maintain professional attitude during service delivery and resolution of issues
• Ensure proper and timely escalation of issues so that they are resolved to meet internal and external expectations
• Use a considerable amount of discretion in escalating issues to appropriate parties – co-workers, team leads and process managers
• Receive, analyze, and resolve procurement process inquiries and disputes that cannot be resolved by Level 2 helpdesk support
• Implement communication plans, change management frameworks, and support change management integration activities

Quality Management:

• Ensure issues are properly documented, prioritized, tracked, and resolved within the Service Level Agreements (SLA)
• Perform root cause analysis on recurring and/or quality issues
• Identify action plan for quality improvement
• Work with Third Party Service Providers and different business functions for action planning and execution
• Participate in Daily Management Systems to assess capacity, issues and focus areas

What We Are Looking For

Required Qualifications

• Academic background: Appropriate University/bachelor degree qualification is essential. A recognized qualification in procurement or R2P process would be considered an asset
• Experience: Required years of related experience: 3+ Years
• Languages: Fluent in English; another European language is a plus out of Spanish, German, French, Italian, Dutch or other

Desired Qualifications

• Demonstrated proficiency with Procurement & Finance/Accounting processes (Requisitioning, PO, Invoicing, General Ledger)
• Must have demonstrated experience with data analysis.
• Strong written and oral communication skills with the demonstrated ability to interact with various levels of the organization.
• Strong MS Excel, PowerPoint, and Word skills.
• Experience supporting system transitions, implementations, or process migrations
• Flexibility and adaptability in a fast-paced environment

What’s In It For You:

Employee Benefits:

• 5 weeks of vacation and 3 sick days
• Hybrid model of working / home office
• Pension Insurance
• Meal vouchers, Pluxee benefit cafeteria, Company products with discount
• Language courses contribution
• Referral award
• Public transportation allowance
• Bonus based on company policy

Office Facilities:

• Nice area with restaurants with metro station 300 m from office
• Modern office with coffee and fruits, focus rooms 

Health and Wellness Benefits:

• On-site gym and massages
• Global wellbeing reimbursement, long term illness contribution, Accident, Life, and disability insurance
• Multisport card
• Parental leave and early returning parents program

Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation.