Scrum Master

What we do

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent.

Who We Are

Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated.  We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information, click here.

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What you will do

Job Description

We are seeking an experienced Scrum Master with a strong background in ServiceNow to facilitate Agile delivery, foster high-performing teams, and drive successful implementation of ServiceNow modules (e.g., ITSM, HRSD, ITOM). The ideal candidate will coach teams on Agile best practices, remove impediments, and ensure continuous improvement in a fast-paced enterprise environment. 

Key Responsibilities:

• Serve as Scrum Master for one or more Agile teams working on ServiceNow projects.
• Facilitate all Scrum ceremonies: daily stand-ups, sprint planning, retrospectives, and sprint reviews.
• Collaborate with Product Owners, business stakeholders, and technical teams to manage backlogs and ensure timely delivery.
• Remove impediments and protect teams from external distractions to enable high productivity.
• Promote Agile principles, Scrum practices, and continuous improvement across teams.
• Track and report key metrics such as velocity, sprint burn-down, and team performance.
• Support ServiceNow platform delivery by understanding workflows, configurations, and integrations.
• Coach teams on Agile best practices and support cross-functional collaboration.
• Identify and escalate risks and dependencies proactively.

Required Qualifications:

• Total IT Exp with minimum 4 Years and 2+ years of experience as a Scrum Master in IT or enterprise application projects.
• Hands-on experience with ServiceNow implementation, delivery, or administration.
• Certified Scrum Master (CSM, PSM, or equivalent) preferred.
• Strong understanding of Agile principles and SDLC practices.
• Excellent facilitation, conflict resolution, and communication skills.
• Experience in ITSM or HRSD or ITOM, or related ServiceNow modules is highly desirable.
• Proven ability to work in complex enterprise environments with multiple stakeholders.

Preferred Qualifications:

• ServiceNow Certified Implementation Specialist or System Administrator certification.
• Experience with scaled Agile frameworks (SAFe, LeSS, or Scrum of Scrums).
• Experience in platform delivery and governance processes.

If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation.