Senior Customer Development Analyst (1 of 3)

Senior Customer Development Analyst

What we do

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent.

Who We Are

Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated.  We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information, click here.

Role reports to:

Sr Mngr Category Insights and Analytics

Location:

North America, United States, Illinois, Buffalo Grove

Work Location:

Hybrid

What you will do

Sr. Customer Development Analyst

This position reports into Senior Category Insights Manager and is based at  NA-US-Illinois-Chicago,  NA-US-Illinois-Buffalo Grove .

The Senior Customer Development Analyst is a meaningful role that allows us to improve our partnership with our retailers by providing category solutions and insights that drive profitable Omni category growth. In this role, a successful candidate will partner with a specific customer team in the development and execution of category reviews, merchandising plans, provide insights through the collection of relevant market trends and shopper research. You will have the opportunity to work on beloved brands such as Neutrogena®, Aveeno®, Tylenol®, Zyrtec®, and Band-Aid®:

Key Responsibilities

• Develop and implement customer development strategies to drive business growth and increase market share
• Analyze customer data and market trends to identify opportunities for revenue growth and customer acquisition
• Collaborate with cross-functional teams to develop innovative solutions to meet customer needs and enhance customer experience
• Uncover business opportunities through deep-dive analytics, independently discerning trends and providing insights-based recommendations. Data sources include: retailer loyalty data, syndicated data (Nielsen/IRI), marketplace, numerator, eCommerce data sources and HH Panel Assessments
• Conduct in-depth analysis of sales data and customer feedback to identify areas for improvement and drive business performance
• Collaborate with Customer Development Managers to evolve promotional plans, evaluate the impact of pricing and track competitive marketplace activity to unlock internal and external growth opportunities.
• Prepare and present regular and ad hoc reports to support sales and marketing management decisions
• Track and analyze sales force performance metrics to provide insights on sales force effectiveness
• Troubleshoot inquiries about sales data and provide actionable information to improve sales results
• Develop and conduct training on data applications and tools to enhance sales performance
• Provide SKU optimization recommendations by providing shopper, category, brand and/or customer insights to support strategies and recommendations for customers
• Supports new product launches by developing fact-based category stories that differentiate J&J products from competitive offerings. Executes specific steps of the new product launch strategy, such as developing fact books, UPC codes, or artwork
• Continuously evaluate and implement new technologies to enhance sales analytical support
• Mentors/coaches junior members of the team

What we are looking for

Required Qualifications

• 4-6 years of experience in customer development, market analysis, or related field
• 2+ years prior experience in customer sales, merchandising, analytics or in a consumer products environment required
• University/Bachelors Degree or Equivalent in Business, Marketing, or related field
• 2-4 years of proven working experience in sales and marketing analytics
• Ability to summarize and influence decisions through data
• Ability to assess marketplace and various consumer retail business models
• Strong digital literacy, including MS Office Suite applications, database information sources, and web applications required. 
• Experience with retailer loyalty card data and/or shopper panel data preferred. 
• Microsoft Power PBI, Nielsen Panel, Numerator, & Space management (JDA) experience preferred. 
• eCommerce and omnichannel experience preferred. 
• Fundamental knowledge of statistical methods preferred. 
• Must be able to work Onsite in Buffalo Grove, IL or Chicago, IL office at least 2 days a week is required.  
• This role requires up to 10% domestic travel.

Desired Qualifications

• Strong analytical skills with the ability to interpret data and make strategic recommendations
• Excellent communication and presentation skills to effectively communicate insights and recommendations to stakeholders
• Proven track record of driving business growth and increasing market share through innovative customer development strategies
• eCommerce and omnichannel experience preferred
• Space management and CRM experience preferred
• Working knowledge of the following data tools: Discover (Nielsen), Unify (Circana), Numerator Insights shopper panel and Promo Intel

#LI-SR1

What’s in it for you

$86,700.00 - $122,400.00

This takes into account a number of factors including work location, the candidate’s skills, experience, education level & other job-related factors.

Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.