Senior Customer Development Manager

Senior Customer Development Manager

What we do

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent.

Who We Are

Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated.  We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information, click here.

Role reports to:

Senior Director Customer Development

Location:

North America, United States, Arkansas, Rogers

Work Location:

Hybrid

What you will do

The Senior Customer Development Manager is responsible for executing strategies and developing tactics that align with customer objectives to achieve shipment forecasts, consumption targets, and market share goals. This role collaborates with internal and external partners to create mutually profitable business plans and maintains strong customer relationships to drive growth through key category platforms and initiatives. Additional responsibilities include new item execution, trade fund management, and analysis of promotional spending to maximize ROI. Participation in special projects may also be required.

Key Responsibilities:

• Implement 4P’s (Product, Placement, Promotion, Pricing) business tactics that support brand strategies and meet customer needs
• Manage trade budgets for assigned areas
• Achieve forecast accuracy by partnering with Collaborative Planning, Forecasting, and Replenishment teams
• Troubleshoot orders, provide status updates to customers, and resolve logistical challenges
• Collaborate with finance, supply chain, brand, and sales strategy teams to customize trade efforts for customers
• Serve as the primary point of contact for assigned categories, meeting with buyers to discuss goals, promotional initiatives, opportunities, and competitive threats
• Execute new product launches and provide appropriate promotional materials for assigned customers
• Analyze the effectiveness of promotional activities and strategies
• Monitor key metrics to track progress toward goals
• Utilize syndicated and customer data to inform sales plans
• Tailor sales presentations to specific customers and product groups to gain support for recommendations
• Participate in regular meetings with key customer decision-makers, such as Senior Buyers and Customer Business Analysts
• Ensure compliance with company policies and procedures

What we are looking for

Required Qualifications:

• Bachelor’s degree required

• 6+ years prior consumer sales-related experience

• Ability to interpret and communicate complex business data, including experience analyzing syndicated data

• Ability to communicate and negotiate effectively

• Demonstrated ability to build strong business relationships

• Ability to work effectively within a fast paced, complex matrix environment

• Broad experience across sales, operations, trade, and category roles is preferred

• Experience working with a top-ten retailer (i.e., Walmart, Target, Walgreens, CVS) is highly preferred

• This person will sit out of Rogers, AR and the position will require up to 15% travel

What’s in it for you

$153,850.00 - $217,200.00

This takes into account a number of factors including work location, the candidate’s skills, experience, education level & other job-related factors.

Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.