SENIOR CUSTOMER SERVICE SPECIALIST

SENIOR CUSTOMER SERVICE SPECIALIST

What we do

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent.

Who We Are

Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated.  We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information, click here.

Role reports to:

CS & Operations Supervisor PL

Location:

Europe/Middle East/Africa, Poland, Mazowieckie, Warsaw

Work Location:

Hybrid

What you will do

As a Senior Customer Service Specialist, you will manage end‑to‑end customer service processes, ensuring high service quality, accurate order management and effective complaint resolution. You will act as a senior point of contact within the team and support continuous improvement of customer service operations.

Key Responsibilities

• Manage customer orders and ensure accurate order‑to‑cash processes

• Maintain proactive communication with customers regarding order status

• Handle customer enquiries, complaints and product returns

• Identify process gaps and propose improvements

• Participate in audits and cross‑functional projects

• Cooperate closely with internal stakeholders and support team activities

Required Qualifications

• Bachelor's degree

• Minimum of 3 years of experience in Customer Service, Order Management or similar operational role,

• Good working knowledge of SAP R/3

• High attention to detail and strong organizational skills,

• Ability to work effectively under time pressure,

• Polish language is mandatory,

• Fluency in English (minimum B2).

What we offer

• Interesting job in a prestigious international healthcare company,

• Possibility to work on brands being key market players with strong heritage,

• Friendly and supportive team members and management,

• Opportunities for professional growth and career development,

• Many employee benefits, such as medical care, life insurance etc.,

• Full-time regime, labour contract, hybrid working model.

Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation.