Senior Manager Global Complaints Vigilance(CV) Systems & Trending

Senior Manager Global Complaints Vigilance(CV) Systems & Trending

What we do

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent.

Who We Are

Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated.  We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information, click here.

Role reports to:

Director Global Complaint Vigilance

Location:

North America, United States, New Jersey, Summit

Work Location:

Hybrid

What you will do

The Senior Manager, Global CV Systems and Trending is responsible for developing improvements to existing complaint processing systems, creating systems for compiling metrics and trending of customer complaints, interfacing with regulatory bodies, mentoring team behavior, managing staff to resolve complaints for all products, and ensuring regulatory requirements are maintained:

Key Responsibilities

• Lead the development and implementation of global CV systems to ensure alignment with industry trends and best practices
• Analyze market trends and emerging technologies to identify opportunities for innovation and improvement
• Collaborate with cross-functional teams to drive continuous improvement and optimization of CV systems
• Provide strategic guidance and direction to enhance the overall effectiveness and efficiency of CV systems
• Stay abreast of industry developments and regulatory changes to ensure compliance and alignment with global standards
• Lead the development and implementation of cutting-edge system technology management processes to drive business solutions
• Conduct research to identify and implement innovative system technology and solutions
• Oversee and execute projects to achieve objectives, track progress, and provide timely status reports to senior management
• Manage systems to ensure a continuous supply of products and components that meet established standards and customer expectations
• Provide adequate controls and resources across functions to meet project requirements and commitments
• Monitor project spending to achieve objectives within the allocated budget

What we are looking for

Required Qualifications:

• Minimum of 8 years experience in a related role, with a proven track record of success in Global CV systems management
• University/Bachelors Degree or Equivalent in a relevant field such as Computer Science, Information Technology, or Engineering
• Minimum of 8 years experience in the Pharmaceutical, Medical Device and/or Cosmetic product industry
• Direct experience in designing quality systems is a must

Desired Qualifications

• Demonstrated leadership in key enabling functions
• Proven track record of driving business growth, development, and innovation
• Excellent analytical skills to interpret complex business data and forecast outcomes
• Ability to influence decision-making at senior levels within and across organizations
• Effective leadership in navigating ambiguity, conflict, and complexity
• Exhibit all behaviors of the Leadership Imperatives
• Exceptional verbal and written communication skills

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What’s in it for you

$153,850.00 - $217,200.00

This takes into account a number of factors including work location, the candidate’s skills, experience, education level & other job-related factors.

Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.