Senior Technology Service Manager

Senior Technology Service Manager

What we do

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent.

Who We Are

Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated.  We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information, click here.

Role reports to:

ASPAC Technology Services Lead

Location:

Asia Pacific, China, Shanghai, Shanghai

Work Location:

Hybrid

What you will do

What will you do 

The Sr. Site Delivery Manager is responsible for the delivery of personal computing capabilities, desk-side support, collaboration tools, and core infrastructure technology services to a cluster of markets and sites. This role will be responsible for the availability, security, and performance of our technology infrastructure, ensuring approved OLAs/SLAs are met. He/she will collaborate across Technology Services (TS), Cyber, Business Unit IT (BUIT), and managed services partners to implement solutions, handle incidents, and technology demands. This role will execute strategies to ensure the delivery of agreed-upon capabilities to meet the evolving business needs. He/she will provide excellent customer service and maintain strong relationships with stakeholders. This role is also responsible for the technology health of the overall site operation, by providing in-catalogue TS capabilities efficiently and delivering in high quality to achieve great user experience (UX). Along with the peers, he/she will play a crucial role in planning and executing technology projects, in compliance with industry standards and regulations to ensure availability, security, and performance of our technology infrastructure in a scalable and consistent manner across APAC.

What we are looking for

• Bachelor’s degree or equivalent
• 8 years’ experience in managing and delivering end-to-end IT infrastructure and end-user services
• Proven experience in executing enterprise IT infrastructure projects and managing day-to-day operation
• Solid customer focus and service orientation, with a keen interest to identify areas for improvement and scalability of services/solutions
• Excellent verbal and written communication in Mandarin/English, interpersonal skills, and influencing skills, including the ability to manage communication across the organization
• Practical experience with performance metrics to measure operational performance and user experience (UX)
• Ability to lead, collaborate, and influence peers, subordinates, and management to achieve desired outcome
• Experience in vendor management/relationships, managing SLA/OLA/UX, and to deliver high-quality scalable services in a cost-efficient manner
• Proven experience to execute IT infrastructure strategy in alignment with global OKRs

• Strong analytical and problem-solving abilities
• A self-starter mindset coupled with excellent leadership and team management skills
• Well-rounded technical background and familiarity with ITIL framework and ServiceNow platform
• Act as TS Point of Contact and incident /service request escalation for IT Shared Services partner
• Equipped with a positive and “can-do” attitude, curious and always looking for opportunities to drive operational improvement

If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation.