ServiceNow Admin (Now assist)

ServiceNow Admin (Now assist)

What we do

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent.

Who We Are

Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated.  We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information, click here.

Role reports to:

Enterprise Applications Lead

Location:

Asia Pacific, India, Karnataka, Bangalore

Work Location:

Fully Onsite

What you will do

Key Responsibilities

- Define and maintain the ServiceNow platform architecture and roadmap aligned with enterprise IT strategy.

- Lead the design and implementation of scalable ServiceNow solutions across multiple modules.

- Provide technical leadership and architectural guidance to development and platform teams.

- Ensure adherence to ServiceNow best practices, platform standards, and governance frameworks.

- Architect integrations between ServiceNow and enterprise systems using APIs, middleware, and integration frameworks.

- Review and approve solution designs, customizations, and platform enhancements.

- Collaborate with business stakeholders to translate functional requirements into technical architecture.

- Lead platform upgrades, performance optimization, and platform health initiatives.

- Drive adoption of ServiceNow Now Assist capabilities to enable AI-powered productivity across the platform.

- Design and implement Generative AI use cases including incident summarization, knowledge article generation, case summarization, and agent assistance.

- Enable Now Assist integration with Virtual Agent, Knowledge Management, ITSM workflows, and case management.

- Evaluate and recommend new ServiceNow platform features, AI capabilities, and modules.

- Establish development standards, documentation practices, and architectural design patterns.

- Support major ServiceNow implementations, migrations, and enterprise transformation initiatives.

Required Qualifications

- Bachelor’s degree in Computer Science, Information Systems, or related field.

- 8+ years of IT experience, with 5+ years in ServiceNow architecture or senior platform development roles.

- Deep expertise in ServiceNow platform architecture and development.

- Strong experience with:

- ServiceNow scripting (JavaScript, Glide APIs)

- Flow Designer and workflow automation

- IntegrationHub and REST/SOAP integrations

- CMDB architecture and ServiceNow data model

- Experience implementing ServiceNow Now Assist features and AI-enabled workflows.

- Strong understanding of ITSM processes and ITIL framework.

Preferred Qualifications

- Experience with multiple ServiceNow modules such as:

- ITSM

- ITBM / SPM

- HRSD

- CSM

- Hands-on experience implementing Now Assist for ITSM, Virtual Agent, and Knowledge Management.

- ServiceNow Certified System Administrator (CSA).

- ServiceNow Certified Application Developer (CAD).

- ServiceNow Certified Technical Architect (CTA) preferred.

- Experience working with AI-driven automation, digital workflow transformation, or enterprise platform strategy.

Key Competencies

- Strong architecture and solution design skills

- Experience implementing AI capabilities within ServiceNow platforms

- Strategic thinking and platform governance

- Excellent stakeholder communication

- Ability to lead platform engineering teams and influence enterprise architecture decisions

- Strong analytical and problem-solving skills

If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation.