Site Delivery Lead

Site Delivery Lead

What we do

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent.

Who We Are

Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated.  We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information, click here.

Role reports to:

Regional Service Operations and Delivery Lead

Location:

Asia Pacific, South Korea, Seoul, Seoul

Work Location:

Hybrid

What you will do

This role is offered as a 12‑month fixed‑term contract. Any extension or conversion beyond the initial term would be subject to business needs and performance, and should not be assumed.

The Site Delivery Lead is responsible for the delivery and support of personal computing capabilities, desk-side support, collaboration tools, and core technology infrastructure services to a cluster of markets and sites. He/she will be responsible for the availability, security, and performance of our technology infrastructure, ensuring approved OLAs/SLAs are met.

Key Responsibilities

• Partner across Technology Services (TS), Cyber, Business Unit IT (BUIT), and/or vendors to implement solutions, manage incidents and technology demands, and execute strategies to ensure the delivery of agreed-upon capabilities to meet the business needs.

• Provide excellent customer service and maintain strong relationships with stakeholders. This role is also responsible for the technology health of the overall site operations, by providing in-catalogue services efficiently and delivering in high quality to drive great user experience (UX).

• Play a crucial role in planning and executing technology projects, in compliance with industry standards and regulations to ensure availability, security, and performance of our technology infrastructure.

What we are looking for

• Bachelor’s degree or equivalent

• 8 years’ experience in managing and delivering end-to-end IT infrastructure and end-user services

• Proven experience in executing enterprise IT infrastructure projects and managing day-to-day operation

• Solid customer focus and service orientation, with a keen focus to identify areas for improvement and scalability of services/solutions

• Excellent verbal and written communication in Korean/English, interpersonal skills, and influencing skills, including the ability to manage communication across the organization

• Practical experience in handling performance metrics to measure operational performance and user experience (UX)

• Ability to lead, collaborate, and influence peers, subordinates, and management to achieve desired outcome

• Experience in vendor management/relationships, managing SLA/OLA/UX, and to deliver high-quality services in a cost-efficient manner

• Proven experience to execute IT infrastructure strategy in alignment with global OKRs

• Strong analytical and problem-solving abilities

• A self-starter mindset coupled with excellent leadership and team management skills

• Well rounded technical background and familiarity with ITIL framework

• Act as TS Point of Contact and incident /service request escalation for IT Shared Services partner

• Importantly, a self-starter with a positive and “can-do” mindset, always looking for improvement opportunities

What’s in it for you

• Competitive Benefit Package

• Paid Vacation, Volunteer Time, and More!

• Learning & Development Opportunities

• Employee Resource Groups 

Kenvue is proud to be an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation.