Support Business Analyst/QA, MRM & DAM

Support Business Analyst/QA, MRM & DAM

What we do

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent.

Who We Are

Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated.  We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information, click here.

Role reports to:

IT Director, Global Mktg Ops Prod Line

Location:

Asia Pacific, India, Karnataka, Bangalore

Work Location:

Hybrid

What you will do

This position reports into Support Lead and is based at Bangalore, India.

Who we are

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent. Our global team is made by 22,000 diverse and brilliant people, passionate about insights, innovation and committed to deliver the best products to our customers. With expertise and empathy, being a Kenvuer means to have the power to impact life of millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information, click here.

               

Role reports to: Support Lead

Location: Bangalore, India

What you will do

You will support the implementation, enhancement, and ongoing performance of our Aprimo platform. In this dual role, you will work closely with the Senior Aprimo Configurator and cross-functional stakeholders to gather requirements, document user stories, test configurations, and ensure high-quality platform delivery.

This role is ideal for someone who can bridge the gap between business needs and technical execution while ensuring system integrity through thorough testing.

Key Responsibilities

• Collaborate with stakeholders to gather, analyze, and document business requirements related to Aprimo configuration, workflows, digital asset management, and user experience.
• Develop clear and concise user stories, process flows, and acceptance criteria to guide configuration and development work.
• Assist the Senior Configurator in translating business requirements into Aprimo-specific configuration recommendations.
• Participate in discovery sessions, stakeholder interviews, and platform demos to validate requirements and refine functionality.
• Maintain and update business process documentation, requirements logs, and change requests.
• Quality Assurance & Testing

• Develop and execute detailed test cases and test plans for Aprimo configurations, workflows, and integrations.
• Perform functional, regression, and user acceptance testing (UAT) to ensure quality and alignment with requirements.
• Track and document bugs, issues, and change requests using project management or ticketing tools (e.g., Jira, Azure DevOps).
• Validate system performance post-configuration changes and platform updates.
• Collaborate with the Senior Configurator and stakeholders to ensure timely resolution of issues.

What we are looking for

Required Qualifications

• 3+ years of experience in business analysis and/or QA testing, preferably in a marketing operations or digital platform context.
• Strong understanding of marketing and creative workflows, digital asset management, or project/work management systems.
• Familiarity with Aprimo or similar platforms (e.g., Workfront, Adobe Workfront DAM, Brandfolder, Bynder, etc.) is strongly preferred.
• Excellent analytical, documentation, and communication skills.
• Experience with test management tools and agile/scrum methodologies.
• Highly organized with strong attention to detail and ability to juggle multiple priorities.

Desired Qualifications

• Experience working in a Marketing Technology or Marketing Operations environment.
• Exposure to enterprise systems integrations (e.g., Adobe Creative Cloud, CMS, PIM, or CRM systems).
• Proficiency in collaboration tools like Jira, Confluence, Asana, or similar.

What’s in it for you

• Annual base salary for new hires in this position varies.  This takes into account a number of factors including work location, the candidate’s skills, experience, education level & other job-related factors.        
• Competitive Benefit Package*       
• Paid Company Holidays, Paid Vacation, Volunteer Time, Summer Fridays & More!       
• Learning & Development Opportunities        
• Employee Resource Groups         
• This list could vary based on location/region

       

*Note: Total Rewards at Kenvue include salary, bonus (if applicable) and benefits. Your Talent Access Partner will be able to share more about our total rewards offerings and the specific salary range for the relevant location(s) during the recruitment & hiring process.

       

Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation.