COMPLAINT VIGILANCE ANALYST I

COMPLAINT VIGILANCE ANALYST I

我们做什么

在 Kenvue，我们意识到日常护理的非凡力量。我们以一个多世纪的传统为基础，植根于科学，是标志性品牌的品牌 - 包括您已经熟悉和喜爱的 NEUTRGENA®、AVEENO、TYLENOL®®、LISTERINE®、JOHNSON'S® 和 BAND-AID®。科学是我们的热情所在;关心就是我们的才能。

我们是谁

我们的全球团队由 ~ 22,000 名才华横溢的员工组成，他们的职场文化中，每个声音都很重要，每一个贡献都受到赞赏。 我们热衷于洞察， 创新并致力于为我们的客户提供最好的产品。凭借专业知识和同理心，成为 Kenvuer 意味着每天有能力影响数百万人。我们以人为本，热切关怀，以科学赢得信任，以勇气解决——有绝佳的机会等着您！加入我们，塑造我们和您的未来。有关更多信息，请单击 here.

Role reports to：

Director Global Complaint Vigilance

位置：

Europe/Middle East/Africa, Czechia, Prague, Prague

工作地点：

混合

你会做什么

The COMPLAINT VIGILANCE ANALYST I is responsible for processing product quality complaints and supporting day-to-day activities for complaint management for the EMEA  region and globally (as needed) including but not limited to:

Key Responsibilities

·       Conduct initial assessment and identification of complaints in alignment with

the product quality complaint program. This may include, but is not limited to,

review of complaints to verify customer verbatim, lot number, subject coding,

and trend analysis.

·       Review and process Monitored for Trend (MFT), change logs from the call

center and medical safety to assess impact on triage and investigation

process.

·       Evaluate field samples and/or photo attachments and analyze complaint data

related to product quality issues to ensure timely processing of complaint

investigations.

·       Collaborate with cross-functional teams such as Global Consumer Care,

Medical Safety Internal affiliates and External site representatives to address

and resolve complaints efficiently.

·       Monitor complaint records in the complaint management system to ensure the

process is being followed and complaints are closed as required.

·       Prepare reports as requested in support of internal and external audits as

needed.

·       Compiles product and lot-specific complaint trending data and complaint

closure metrics as requested.

·       As necessary, this position will support the Analyst functions in other

Geographical regions for Consumer products.

·       Assist with global and regional projects within the department, communicate

effectively with all levels of management.

 

Required Qualifications

·       Bachelor’s Degree in Science/Engineering or a related discipline

·       Minimum 1+ years related experience in Quality Assurance and/or complaint

management in pharmaceutical, medical device, nutritional or related industry

experience

·       Proficiency in the use of computer systems and applications such as Microsoft

Office Suite

·       Language Requirement:  Local and English (effectively writing & speaking)

 

Desired Qualifications

·       Strong analytical skills with the ability to interpret complex data effectively

·       Effective communication and interpersonal skills

·       Ability to work independently and prioritize tasks effectively

·       Detail-oriented with the ability to document and track corrective actions and

complaint investigations

·       Demonstrated ability to work as part of a team to achieve organizational goals

·       Knowledge of regulatory requirements and quality assurance processes in the

healthcare industry

 

 

      

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