Kenvue 目前正在招聘 a：
我们做什么
在 Kenvue，我们意识到日常护理的非凡力量。我们以一个多世纪的传统为基础，植根于科学，是标志性品牌的品牌 - 包括您已经熟悉和喜爱的 NEUTRGENA®、AVEENO、TYLENOL®®、LISTERINE®、JOHNSON'S® 和 BAND-AID®。科学是我们的热情所在;关心就是我们的才能。
我们是谁
我们的全球团队由 ~ 22,000 名才华横溢的员工组成，他们的职场文化中，每个声音都很重要，每一个贡献都受到赞赏。 我们热衷于洞察， 创新并致力于为我们的客户提供最好的产品。凭借专业知识和同理心，成为 Kenvuer 意味着每天有能力影响数百万人。我们以人为本，热切关怀，以科学赢得信任，以勇气解决——有绝佳的机会等着您！加入我们，塑造我们和您的未来。有关更多信息，请单击 here.
Role reports to：
Director Global Complaint Vigilance位置：
Latin America, Brazil, Sao Paulo, Sao Jose dos Campos工作地点：
混合你会做什么
Atualmente estamos com 10 posições abertas para Analista Pleno.
The COMPLAINT VIGILANCE ANALYST is responsible for processing product quality complaints and supporting day-to-day activities for complaint management for the North America region and globally (as needed) including but not limited to:
Key Responsibilities
- Conduct initial assessment and identification of complaints in alignment with the product quality complaint program. This may include, but is not limited to, review of complaints to verify customer verbatim, lot number, subject coding, and trend analysis.
- Analyze complaint data for timely processing and investigation of complaints related to product quality issues.
- Review and process updated information for complaint change logs from the call center and medical safety to assess impact on triage and investigation process.
- Collaborate with cross-functional teams such as Global Consumer Care, Medical Safety Internal affiliates and External site representatives to address and resolve complaints efficiently.
- Monitor complaint records in the complaint management system to ensure standard process is being followed and complaints are closed as required.
- Prepare reports as requested in support of internal and external audits as needed.
- Compiles product and lot-specific complaint trending data and complaint closure metrics as requested.
- Assist with global and regional projects within the department, communicate effectively with all levels of management.
- Assist with/participate in various projects and activities related to Complaint Vigilance process and system implementations and improvements. Support identification of continuous improvement activities.
- As necessary, this position will support the Analyst functions in other Geographical regions for Consumer products.
Required Qualifications
- Bachelor’s Degree in Science/Engineering or a related discipline
- Minimum 3 years of experience in Quality Assurance and/or complaint management in pharmaceutical, medical device, nutritional or related industry experience
- Detail-oriented with the ability to document and track corrective actions and complaint investigations
- Proficiency in the use of computer systems and applications such as Microsoft Office Suite
- Language Requirement: Local and English (effectively writing & speaking)
Desired Qualifications
- Strong analytical skills with the ability to interpret complex data effectively
- Experience with data analysis and reporting tools, with a focus on identifying trends and insights
- Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams
- Ability to adapt to changing priorities and work effectively in a fast-paced environment
- Demonstrated ability to work as part of a team to achieve organizational goals
- Knowledge of regulatory requirements and quality assurance processes in the healthcare industry.
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